Customer Support Executive

TP’s interview process typically starts with a short online aptitude and English assessment, followed by a telephonic interview focusing on communication style, problem‑solving scenarios, and customer handling aptitude. The final HR round assesses cultural fit, salary expectations, and availability. The overall difficulty is moderate, and candidates should prepare with mock calls and clear articulation of past experiences.

TP promotes a collaborative and inclusive work culture where employees are encouraged to share ideas and continuously upskill. The company offers regular virtual events, mentorship programs, and a clear performance‑based growth framework, ensuring a balanced work‑life experience even in a remote setting.

Undergraduate or Graduate freshers can apply. No specific branch restriction; all streams accepted. No active backlogs at the time of joining. Candidates must have a personal laptop/system, stable Wi‑Fi connection, and a functional headset. English verbal and written communication skills must be strong.

Round 1: Online Aptitude & English Test → Round 2: Telephonic/Video Interview (situational and behavioral questions) → Round 3: HR Discussion (culture fit, salary expectations)

Teleperformance (TP) is a global leader in business process outsourcing, offering end‑to‑end customer experience solutions for some of the world’s biggest brands. With a presence in over 40 countries and more than 300,000 employees, TP combines technology, analytics and a people‑first approach to deliver seamless support across voice, chat, email and social media channels. In India, TP operates major delivery centers in Gurgaon, Bangalore, Hyderabad, and Mohali, serving clients in banking, telecom, e‑commerce, and travel sectors. The company’s culture emphasizes continuous learning, diversity, and a strong focus on employee well‑being, making it a preferred destination for fresh talent looking to start a career in the BPO industry. The role of Customer Support Executive is designed for fresh graduates who are eager to develop professional communication skills while handling real‑time customer interactions. As a work‑from‑home employee, you will join a dynamic virtual team, using TP’s proprietary platforms to manage inbound and outbound queries via phone and chat. The position offers a structured onboarding program, regular performance coaching, and clear growth pathways into senior support, team lead, and operations management roles. Key responsibilities include: 1. Answer inbound customer calls and chat messages across multiple product verticals. 2. Initiate outbound calls for follow‑up, verification, and feedback collection. 3. Resolve customer issues promptly while adhering to service level agreements. 4. Document interactions accurately in the CRM system. 5. Escalate complex cases to the appropriate department following defined protocols. 6. Maintain high‑quality communication standards, including tone, clarity, and empathy. 7. Meet daily, weekly, and monthly performance metrics such as AHT, CSAT, and resolution rate. 8. Participate in regular training sessions to stay updated on product knowledge and soft‑skill techniques. 9. Provide feedback on process improvements and common pain points. 10. Ensure compliance with data privacy and security guidelines. Tech stack: TP’s support ecosystem relies on cloud‑based CRM tools (e.g., Salesforce, Zendesk), VoIP platforms, chat widgets, and internal knowledge bases. Familiarity with basic computer operations, MS Office, and internet navigation is essential. Growth path: High performers can advance to Senior Executive, Team Lead, Operations Analyst, and eventually to managerial roles within the Customer Success or Service Operations verticals. TP also offers cross‑functional mobility into quality assurance, training, and workforce management. Why join TP? The company provides a stable work‑from‑home setup, a competitive salary range for freshers, comprehensive training, and a clear career ladder. Employees benefit from regular performance bonuses, health insurance, and a vibrant virtual community that encourages collaboration and mentorship. TP’s commitment to employee development, coupled with its global brand reputation, makes it an attractive launchpad for a long‑term career in customer experience management.