Systems Analyst 1-Support

The Oracle interview process typically involves a phone screening, technical interview, and HR interview. The technical interview may involve a series of technical questions and problem-solving exercises. It is helpful to practice problem-solving skills and to review the Oracle products and services before the interview.

Oracle has a collaborative and inclusive work culture that values diversity and promotes opportunities for growth and development. We offer competitive benefits and encourage employees to give back to their communities through our volunteer programs.

Eligible Streams B.Tech / BE - Computer Science (CSE) - Information Technology (IT) - Electronics & Communication (ECE) - Electronics & Instrumentation - Electrical (sometimes accepted if you have IT skills) MCA (Master of Computer Applications) BCA (Bachelor of Computer Applications) B.Sc - Computer Science - Information Technology - Electronics M.Sc - Computer Science - Information Technology Experience 0–2+ years (Freshers and early-career candidates are eligible.)

Round 1: Phone screening → Round 2: Technical interview → Round 3: HR interview (based on company knowledge)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently. About Us: Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Role Summary: As a Systems Analyst 1-Support, you will be responsible for delivering post-sales support and solutions to the Oracle customer base. You will interface with the customer's IT staff on a regular basis and resolve moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. Key Responsibilities: - Resolve post-sales non-technical customer inquiries via phone and electronic means - Provide technical support for Oracle products and services - Interface with customer's IT staff on a regular basis - Resolve moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products - Work with general guidance from senior engineers and management - May work independently in some areas - Facilitate customer relationships with Support - Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues - Troubleshoot and resolve technical issues related to Oracle products and services Tech Stack: Oracle products and services, one platform being supported Growth Path: As a Systems Analyst 1-Support, you will have opportunities to grow and develop your skills and knowledge. You will work with senior engineers and management to resolve complex technical problems and provide support to internal Oracle employees. You may also have opportunities to work on new projects and initiatives, and to take on additional responsibilities as you grow and develop in your role. Why Join This Company: Oracle is a leading company in the field of AI and cloud solutions. We are committed to growing a workforce that promotes opportunities for all and to providing competitive benefits that support our people. We also encourage employees to give back to their communities through our volunteer programs. As a Systems Analyst 1-Support, you will have the opportunity to work with a talented team of professionals and to contribute to the success of our company.