International Chat Support Executive

Candidates typically face a three‑stage process: an initial written test assessing quantitative and logical aptitude, followed by a role‑play or chat simulation to evaluate communication and problem‑solving skills, and finally an HR round that gauges cultural fit and motivation. The difficulty is moderate, with emphasis on clear articulation and customer‑centric thinking. Preparing with mock chats and brushing up on basic product knowledge helps significantly.

Round 1: Written aptitude and logical reasoning test → Round 2: Role‑play / chat handling simulation and technical discussion → Round 3: HR interview focusing on cultural fit and career aspirations

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages innovation and continuous learning. Employees benefit from clear growth pathways, regular skill‑upgradation programs, and a balanced approach to work‑life integration.

PUC (12th) / Diploma (3 years) / Undergraduate (any stream) / BE / B.Tech / Graduate (any discipline) are eligible. Minimum age 30 years, maximum 33 years. No specific percentage requirement, but a minimum of 60% in the qualifying exam is preferred. Freshers and candidates with up to 1 year of relevant BPO or sales experience can apply. Backlog policy: candidates should have cleared all pending backlogs before the interview date.

24/7.ai is a leading global provider of AI‑powered customer experience solutions. Founded in 2000, the company combines conversational AI, automation and a large, multilingual workforce to deliver hyper‑personalised support for brands across more than 18 locations worldwide. With a workforce of over 15,000 employees, 24/7.ai has been recognised as a Great Place to Work for six consecutive years in India, reflecting its focus on employee growth, inclusive culture and continuous learning. The firm serves Fortune‑500 clients in sectors such as e‑commerce, finance, travel and telecom, handling millions of interactions every day through voice, chat and social channels. The International Chat Support Executive role is a walk‑in, entry‑level opportunity designed for fresh graduates or candidates with a few months of BPO/sales experience. As a member of the Customer Success & Operations team, you will be the first point of contact for international customers reaching out via chat. Your primary mission is to understand customer queries, provide accurate information, resolve issues promptly, and ensure a seamless, empathetic experience across different time zones and cultural contexts. The position offers a clear career trajectory – high performers can move to senior chat specialist, team lead, and eventually into operations or quality‑assurance roles. Key Responsibilities: 1. Respond to inbound international customer inquiries through chat platforms in a professional and courteous manner. 2. Accurately capture and log customer details using the company’s CRM tools. 3. Diagnose issues, provide product/service information, and guide customers to appropriate resolutions. 4. Escalate complex cases to the relevant functional teams while ensuring proper hand‑off documentation. 5. Maintain consistent tone and empathy, adapting communication style to diverse cultural backgrounds. 6. Meet or exceed defined service level agreements (SLAs) for response time and resolution quality. 7. Participate in regular training sessions on new products, policies, and chat handling techniques. 8. Contribute to knowledge‑base articles and process improvement suggestions based on recurring customer queries. 9. Adhere to data‑privacy and security guidelines while handling sensitive customer information. 10. Collaborate with peers and supervisors to achieve team targets and maintain high customer satisfaction scores. Tech Stack & Tools: The role primarily uses web‑based chat consoles, CRM platforms (such as Salesforce or Zoho), ticketing systems, and AI‑assisted suggestion tools that surface relevant answers in real time. Basic computer literacy, proficiency in MS Office, and familiarity with internet navigation are essential. Growth Path: Starting as a Chat Support Executive, you can progress to Senior Chat Specialist, then to Team Lead, Operations Supervisor, and eventually to Managerial positions within the Customer Success division. The company also offers cross‑functional mobility into quality assurance, training, and product specialist tracks. Why Join 24/7.ai? The organization provides a vibrant, technology‑driven environment where fresh talent is nurtured through structured onboarding, continuous up‑skilling, and mentorship. Employees enjoy benefits such as free two‑way cab service, medical insurance for self and dependents, a five‑day work week with rotational offs, and exposure to global clients that enhance professional credibility. The role also offers a competitive salary range of 2.5‑3.5 LPA plus incentives, making it an attractive launchpad for a career in the booming BPO and CX industry.