Customer Onboarding - Voice / Blended

Naukri.com interview processes typically consist of an initial HR call to verify eligibility, followed by an aptitude or group discussion round that tests logical reasoning and communication. The final round is a face‑to‑face HR interview focusing on cultural fit, salary expectations, and availability. Difficulty is moderate; preparation on basic aptitude, role‑play scenarios, and clear articulation of strengths helps candidates succeed.

Round 1: Telephonic HR screening → Round 2: Aptitude/Group discussion or role‑play exercise → Round 3: Final HR interview (salary & joining formalities)

Naukri.com is known for a fast‑paced, data‑driven environment that encourages continuous learning and cross‑functional collaboration. Employees benefit from merit‑based growth, flexible work arrangements, and a culture that values work‑life balance. The platform’s strong brand presence also opens doors to diverse career opportunities within the broader tech ecosystem.

Graduation (any stream) with minimum 60% aggregate; no backlogs at the time of joining; freshers from any batch (2022‑2025) are welcome; strong command over English (spoken & written); willingness to work rotational shifts.

Ignites Human Capital Services Pvt Ltd is a recruitment and staffing firm that partners with leading IT services and consulting companies to source fresh talent across India. With a strong presence in Bengaluru, the firm focuses on creating walk‑in drives and campus hiring events that give fresh graduates a direct line to entry‑level roles. Their client base includes global brands that require high‑volume onboarding of customer‑facing professionals, making them a reliable bridge between job seekers and the industry. The role of **Customer Onboarding – Voice / Blended** is designed for freshers who are eager to start a career in customer success. As a voice‑oriented onboarding associate, you will be the first point of contact for new customers, guiding them through product activation, answering queries, and ensuring a smooth transition to the service ecosystem. The position offers a fixed salary of around ₹22,000 per month, with Saturdays and Sundays off, providing a balanced work‑life schedule for newcomers. **Key Responsibilities** 1. Answer inbound customer calls and resolve queries with empathy and accuracy. 2. Record every interaction in the CRM system, maintaining up‑to‑date and error‑free logs. 3. Escalate complex issues to senior support teams while following defined SOPs. 4. Meet daily and weekly performance metrics such as First Call Resolution, Average Handle Time, and Abandon Rate. 5. Conduct product walkthroughs for new users, ensuring they understand key features. 6. Collaborate with cross‑functional teams (sales, technical, operations) to close gaps in service delivery. 7. Participate in regular training sessions to stay updated on product changes and soft‑skill enhancements. 8. Provide feedback to product and operations teams based on recurring customer pain points. 9. Adhere to shift schedules, including rotational night shifts when required. 10. Contribute ideas for process improvement and customer experience enhancement. **Tech Stack & Tools**: The role primarily uses cloud‑based CRM platforms (e.g., Zoho, Freshdesk), VoIP telephony systems, and basic Microsoft Office tools. No deep technical knowledge is required, but familiarity with ticketing software and data entry is advantageous. **Growth Path**: Starting as a Customer Onboarding Associate, high performers can progress to Senior Associate, Team Lead, and eventually to Customer Success Manager or Operations Supervisor within 1‑2 years, depending on performance and skill development. **Why Join**: This position offers a structured entry point into the IT services sector, hands‑on exposure to real‑world customer interactions, and a clear career ladder. The weekend‑off policy and a supportive onboarding program make it an attractive option for fresh graduates seeking stability and growth. Overall, the role blends communication excellence with problem‑solving, providing a solid foundation for a long‑term career in customer success and operations.