Healthcare Voice Process Executive

The interview process at Naukri.com typically spans four rounds: an initial HR screening to verify basic eligibility, an operations round focusing on role‑specific knowledge and communication skills, a client round that assesses domain understanding and problem‑solving, and finally a Versant test to evaluate language proficiency. The difficulty is moderate, with emphasis on clear articulation, situational handling, and basic aptitude.

Round 1: HR Screening → Round 2: Operations Round → Round 3: Client Round → Round 4: Versant Test

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages innovation and continuous upskilling. Employees benefit from clear performance metrics, regular feedback, and opportunities to move across functions, fostering both professional growth and work‑life balance.

Minimum qualification: 10+2 or Graduation (any stream). Strong command of English (mandatory). Knowledge of regional languages such as Telugu, Hindi, or Odia is preferred. Basic understanding of medical terms or healthcare processes. Ability to work in rotational shifts. No specific percentage criteria mentioned; fresh graduates from any batch year are eligible. Backlog policy: candidates should have cleared all pending backlogs before joining.

Tech Mahindra is a leading Indian multinational information technology services and consulting firm, part of the Mahindra Group. Headquartered in Pune with a registered office in Mumbai, the company serves clients across 90 countries and employs over 158,000 professionals. Recognised for its digital transformation capabilities, Tech Mahindra consistently ranks among the top IT services providers in India and has a strong presence in the Business Process Management (BPM) and Business Process Outsourcing (BPO) space. The organization’s culture emphasizes innovation, continuous learning, and a customer‑first mindset, making it an attractive destination for fresh talent looking to build a long‑term career. The role of a Healthcare Voice Process Executive is centered on delivering high‑quality tele‑service to patients and healthcare customers. As a walk‑in candidate, you will be stationed at the Pranava One Building in Hyderabad, handling both inbound and outbound calls, scheduling appointments, and explaining various healthcare packages. The position demands fluency in English and at least one regional language (Telugu, Hindi, or Odia), along with a basic understanding of medical terminology. You will work on a 5‑day schedule with split week‑offs and rotational shifts for male candidates, while female candidates will have day‑only rotations. Key Responsibilities: 1. Answer inbound calls and initiate outbound calls as per daily targets. 2. Book patient appointments across multiple specialties and locations. 3. Explain healthcare packages, benefits, and pricing in clear, concise language. 4. Maintain accurate call logs and update CRM systems with patient details. 5. Resolve basic queries related to appointments, documentation, and service eligibility. 6. Escalate complex or unresolved issues to senior operations or client teams. 7. Meet quality metrics such as average handling time, first‑call resolution, and customer satisfaction scores. 8. Participate in regular training sessions on medical terminology and call handling techniques. 9. Adhere to compliance guidelines, data privacy norms, and call recording policies. 10. Provide feedback to process improvement teams based on call observations. Tech Stack & Tools: The role primarily uses call centre platforms such as Genesys or Avaya, CRM applications like Salesforce or Zoho, and standard office tools (MS Office, Excel). Basic knowledge of healthcare management software and proficiency in using headsets, soft‑phones, and ticketing systems is essential. Growth Path: Starting as an Executive, high performers can progress to Team Lead, Operations Supervisor, and eventually to Managerial roles within the Healthcare BPM vertical. The company also offers cross‑functional mobility into other domains such as Telecom, Finance, and Digital Services, supported by internal training programs and certifications. Why Join Tech Mahindra? You will gain exposure to a large‑scale, technology‑driven healthcare ecosystem, work with a globally recognized brand, and benefit from structured learning pathways, mentorship, and a vibrant employee community. The role offers a stable entry‑level salary, clear career progression, and the chance to develop soft skills that are highly valued across industries.