International Voice Process - Walkin

The typical interview experience for a Tech Mahindra walk‑in via naukri.com involves three focused rounds. The first HR screening assesses communication skills, motivation and cultural fit. The second round, VNA, evaluates voice handling abilities, language proficiency and basic technical knowledge of call center tools. The final Operations round tests situational judgment, problem‑solving aptitude and readiness for night‑shift work. Overall difficulty is moderate, with an emphasis on clear articulation and customer‑centric mindset.

Round 1: HR Screening → Round 2: Voice Network Assessment (VNA) → Round 3: Operations Round (walk‑in interview)

Naukri.com fosters a dynamic, data‑driven work culture where innovation and collaboration are encouraged. Employees benefit from continuous learning opportunities, clear growth paths, and a balanced approach to work‑life integration. The platform’s leadership emphasizes employee well‑being and transparent communication, making it a supportive environment for fresh talent.

Educational Qualification: HSC or higher (12th standard) – candidates from any stream are eligible. Graduates, post‑graduates and diploma holders can also apply. Age: 18‑27 years (preferred). Must not be pursuing any regular academic program at the time of joining. No active backlogs. Good command of spoken and written English. Ability to work night shifts (UK timing) and rotational offs. Freshers and candidates with up to 5 years of relevant experience are welcome.

Tech Mahindra is a global leader in digital transformation, consulting and engineering services. With a presence in more than 90 countries, the company helps enterprises across industries adopt cutting‑edge technologies, improve operational efficiency and create innovative customer experiences. Its culture blends strong process discipline with a spirit of entrepreneurship, offering employees exposure to world‑class projects and a fast‑paced learning environment. Over the years, Tech Mahindra has built a reputation for delivering high‑quality solutions in telecom, BFSI, healthcare, and many other sectors, making it a preferred employer for fresh talent and seasoned professionals alike. The International Voice Process Associate role is a front‑line customer service position that caters to inbound calls from United Kingdom customers. Candidates will work from the Bahadurpally campus in Hyderabad, handling queries related to billing, service issues, and product information. The role operates on a rotational night‑shift schedule aligned with UK business hours, offering a unique opportunity to gain international exposure early in one’s career. Freshers as well as candidates with up to five years of experience are encouraged to apply, provided they possess strong English communication skills and a willingness to work night shifts. Key responsibilities include: 1. Answer inbound international calls promptly and courteously. 2. Identify customer needs, troubleshoot issues, and provide accurate resolutions. 3. Maintain first‑call resolution metrics to ensure high customer satisfaction. 4. Document interactions and update CRM systems with relevant details. 5. Adhere to quality standards and call handling guidelines. 6. Escalate complex cases to senior support teams when necessary. 7. Participate in regular training sessions to stay updated on product knowledge and process changes. 8. Contribute to team targets by achieving individual performance KPIs. 9. Provide feedback on recurring issues to help improve service processes. 10. Maintain a professional demeanor while handling high‑volume call traffic. The tech stack for this role primarily includes voice‑over‑IP platforms such as Genesys or Avaya, along with basic office productivity tools like MS Office and internal ticketing systems. As associates gain experience, they can progress to Team Lead, Operations Supervisor, or Quality Analyst positions, benefitting from Tech Mahindra’s structured career ladders and continuous learning programs. Joining Tech Mahindra offers exposure to a global client base, robust training, and a supportive environment that values performance and personal growth. The company also provides cab facilities, a vibrant campus, and ample opportunities for skill development, making it an attractive launchpad for a career in BPO and customer experience management.