Customer Support Executive

The interview process at Tech Mahindra for this role typically starts with a short aptitude test covering logical reasoning and basic math, followed by a functional interview that assesses your communication style, banking knowledge, and ability to handle customer scenarios. The final HR round focuses on cultural fit, career aspirations, and salary expectations. Candidates who demonstrate clarity, empathy, and a willingness to learn tend to progress smoothly.

Round 1: Aptitude & Reasoning Test → Round 2: Functional/Technical Interview (Customer Handling & Banking Process) → Round 3: HR Interview

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages autonomy and continuous upskilling. Employees benefit from clear career ladders, regular performance reviews, and a balanced approach to work‑life integration.

Any graduate or diploma holder from any stream; minimum 45% aggregate in the qualifying degree; no active backlogs; batch years 2022-2026 are preferred; fluency in English, Hindi and the regional language is mandatory.

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves clients across banking, telecom, healthcare, and many other sectors. Its culture emphasizes continuous learning, innovation, and a customer‑first mindset, making it a preferred employer for fresh talent looking to build a long‑term career in technology and services. The Hyderabad campus, located in the vibrant Hitech City, offers state‑of‑the‑art infrastructure, collaborative workspaces, and a community of professionals who are passionate about delivering excellence. The role of Customer Support Executive is part of Tech Mahindra’s Banking Customer Support Process, a critical function that ensures smooth banking operations for millions of end‑users. As a walk‑in hire, you will join a large batch of 100 freshers and work on day shifts with a rotational off schedule. The position is permanent, full‑time, and offers a clear growth trajectory from executive to senior associate, team lead, and eventually managerial roles within the Customer Success and Operations vertical. Key responsibilities include: 1. Handling inbound and outbound voice calls in English, Hindi, and the regional language to resolve banking queries. 2. Providing accurate information on account balances, transaction status, and product features. 3. Escalating complex issues to higher‑level support while maintaining proper documentation. 4. Achieving daily call handling and quality metrics as defined by the process. 5. Updating customer records in the CRM system with precision. 6. Assisting customers with digital banking tools, such as mobile apps and internet banking portals. 7. Participating in regular training sessions to stay updated on banking regulations and product changes. 8. Contributing ideas for process improvement and customer experience enhancement. 9. Maintaining a professional and empathetic tone throughout all interactions. 10. Adhering to data security and confidentiality guidelines. The tech stack primarily involves CRM platforms (e.g., Salesforce, Zoho), banking core software interfaces, MS Office suite, and basic telephony tools. Growth is supported through structured learning modules, certifications in banking operations, and leadership development programs. Joining Tech Mahindra offers exposure to a global client base, a supportive mentorship ecosystem, and competitive compensation with performance‑linked incentives. The role is ideal for candidates who are articulate, customer‑centric, and eager to start a career in the booming BFSI BPO sector.