Customer Support Executive

Candidates typically face a short written test focusing on quantitative aptitude and logical reasoning, followed by a functional interview that evaluates communication skills, call handling aptitude, and basic understanding of insurance processes. The final HR round checks cultural fit, availability for night shifts, and discusses compensation. Overall difficulty is moderate, and thorough preparation of mock calls and aptitude practice greatly improves chances.

Round 1: Written/Aptitude test → Round 2: Functional/Technical interview (call handling, scenario based) → Round 3: HR interview (fitment, availability for night shifts)

Naukri.com is known for a collaborative and fast‑paced work environment that encourages innovation and continuous upskilling. Employees benefit from clear career ladders, regular feedback cycles, and a balanced approach to work‑life integration. The platform’s strong brand presence also opens doors to diverse opportunities across the tech and services sectors.

Any graduate (10+2, 10+3, or degree) from any stream except BE/B.Tech or Post‑Graduation. Maximum age limit: 26 years. Must be flexible to work US night shifts and rotational shifts. No backlogs allowed at the time of joining. Candidates should possess good English communication skills and a willingness to learn insurance claim processes.

Sagility India is a fast‑growing Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that has carved a niche in the insurance and financial services domain. With over 10,000 employees spread across multiple delivery centers in India, Sagility delivers end‑to‑end claim processing, customer support, and back‑office solutions for global insurers. The company prides itself on a 5‑star rated infrastructure, modern workspaces, and a culture that encourages continuous learning, performance‑driven rewards, and a healthy work‑life balance. Its client portfolio includes leading US insurers, which means employees get exposure to international standards, night‑shift operations, and a chance to develop a global mindset. The role of Customer Support Executive is a non‑sales, front‑line position that forms the backbone of Sagility’s insurance claim processing unit. As a fresher, you will be trained to handle inbound voice calls, investigate claim details, and ensure that each interaction meets the stringent quality and productivity benchmarks set by the client. The position offers a walk‑in recruitment format, allowing candidates to directly demonstrate their communication skills and attitude to the hiring team. Key responsibilities include: 1. Answering inbound calls from policyholders and guiding them through the claim filing process. 2. Verifying claim documents, entering data accurately into the CRM system, and initiating investigations as per SOPs. 3. Maintaining adherence to service level agreements (SLAs) and achieving daily productivity targets. 4. Monitoring call quality, following audit guidelines, and implementing corrective actions when required. 5. Collaborating with senior analysts and supervisors to resolve complex claim issues. 6. Updating customers on claim status, providing clear explanations, and ensuring a positive experience. 7. Participating in regular training sessions to stay updated on insurance policies, regulatory changes, and system upgrades. 8. Demonstrating punctuality, consistent attendance, and a professional demeanor at all times. 9. Contributing ideas for process improvement and sharing best practices with peers. 10. Upholding the company’s code of conduct and maintaining a clean disciplinary record. The tech stack for this role primarily revolves around call‑center software (such as Genesys or Avaya), Customer Relationship Management (CRM) tools, and basic MS Office applications. While deep technical expertise is not required, familiarity with Windows OS, typing speed of at least 30 wpm, and a good internet connection for occasional remote tasks are advantageous. Growth path: Starting as a Customer Support Executive, high performers can progress to Senior Executive, Team Lead, and eventually Operations Manager within 2‑3 years, depending on performance and skill acquisition. The company also offers cross‑functional mobility into quality assurance, training, and client‑facing roles. Why join Sagility? The organization offers attractive incentives, night‑shift allowance, two‑way cab facility, comprehensive medical and life insurance, and a five‑day work week with two weekly offs. The transparent recruitment process, no‑fee policy, and a supportive learning environment make it an ideal launchpad for fresh graduates aiming to build a career in the BPO and insurance domain.