Walk-in || Mega Walk- Customer Support Role(Voice and Non Voice)

Candidates typically face a three‑stage process. The first stage is a timed online aptitude test covering reasoning, quantitative, and verbal sections. The second stage is a functional interview where interviewers evaluate communication skills, language fluency, and scenario‑based customer handling. The final HR round assesses cultural fit, motivation, and salary expectations. Overall difficulty is moderate; thorough preparation of aptitude and mock call simulations greatly improves success chances.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical/Functional interview focusing on customer handling scenarios and language proficiency → Round 3: HR interview assessing cultural fit, communication, and career aspirations

Naukri.com promotes a collaborative and data‑driven work culture where employees are encouraged to experiment and innovate. The platform offers regular learning sessions, mentorship programs, and a clear path for vertical growth, while maintaining a reasonable work‑life balance through flexible policies.

Qualification: Minimum 10+2 or any graduate degree (pursuing candidates not eligible). Mandatory: Ability to read and write native Tamil fluently. Age: Below 32 years. Language: Strong fluency in Tamil; basic proficiency in English; knowledge of any additional regional language (Malayalam, Kannada, Marathi, Hindi, Telugu) is a plus. Experience: Freshers and candidates with up to 1 year of relevant experience are welcome. Backlog Policy: No active backlogs allowed at the time of joining.

Tech Mahindra is one of India’s leading digital transformation and consulting firms, serving Fortune‑500 customers across the globe. With a workforce of over 130,000 professionals, the company has built a reputation for delivering end‑to‑end technology solutions, from cloud and AI to enterprise networking. Its Business Process Management (BPM) and Business Process Outsourcing (BPO) verticals are especially known for high‑volume customer interaction centers that power the voice and non‑voice experiences of telecom, banking, and retail brands. The organization emphasizes a culture of continuous learning, diversity, and employee empowerment, offering clear career ladders and regular up‑skilling programs. The Mega Walk – Customer Support role is a walk‑in recruitment drive aimed at hiring freshers and experienced candidates for a domestic voice support process. Candidates will work from the Secunderabad campus, handling both inbound and outbound calls in multiple regional languages, with a primary focus on Tamil. The position offers a competitive annual package of 2.25‑3.25 LPA, rotational shifts, and a five‑day work week with two rotating days off. Immediate joining is expected, and the age limit is capped at 32 years. **Key Responsibilities** 1. Answer inbound customer calls with professionalism and empathy. 2. Initiate outbound calls for follow‑ups, surveys, or issue resolution. 3. Accurately capture customer information in the CRM system. 4. Resolve queries related to billing, service activation, and technical issues. 5. Escalate complex problems to senior support or technical teams as per SOPs. 6. Maintain service quality metrics such as AHT, CSAT, and first‑call resolution. 7. Adhere to scheduled shift timings and rotational week‑off patterns. 8. Continuously update product knowledge and process guidelines. 9. Provide feedback to process improvement teams based on call observations. 10. Uphold data privacy and compliance standards during every interaction. **Tech Stack & Tools**: The role primarily uses CRM platforms (e.g., Salesforce, Genesys), Microsoft Office suite, and internal knowledge bases. Basic computer literacy and familiarity with call‑center software are essential. **Growth Path**: High performers can progress to Senior Customer Associate, Team Lead, Operations Manager, or specialize in quality assurance and training. Tech Mahindra’s internal mobility program encourages cross‑functional moves into analytics, digital services, or project management. **Why Join**: Working with Tech Mahindra provides exposure to a global client base, structured training modules, and a supportive environment that values multilingual talent. The walk‑in format speeds up onboarding, and the company’s emphasis on employee well‑being ensures a balanced work‑life experience.