Customer Support Associate

The interview process at Naukri.com typically spans three rounds: an initial aptitude test, a functional interview focusing on communication and customer handling scenarios, and a final HR round assessing cultural fit and motivation. The difficulty is moderate, with emphasis on clarity of thought, language proficiency, and problem‑solving ability. Preparing with mock calls and aptitude practice greatly improves performance.

Round 1: Written Aptitude/Reasoning Test → Round 2: Technical/Functional Interview (Customer Handling & Communication) → Round 3: HR Interview

Naukri.com promotes a collaborative work environment with a focus on employee growth and work‑life balance. The company offers regular learning initiatives, transparent performance reviews, and opportunities to work on cross‑functional projects, fostering both professional and personal development.

Intermediate (10+2) or Graduate from any stream; no specific degree required. All languages accepted; proficiency in English is essential. No minimum percentage specified. Freshers and candidates up to 2 years of experience are eligible. No backlogs allowed at the time of joining.

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves Fortune 500 clients across telecom, banking, healthcare, and manufacturing. Its culture emphasizes continuous learning, innovation, and a people‑first approach, making it a preferred employer for fresh talent in India. The Hyderabad campus, located at Pranava One near Irrumanzil Metro Station, is a bustling hub where technology and customer experience teams collaborate to deliver end‑to‑end solutions. The role of Customer Support Associate (Voice/Blended) is a front‑line position that directly impacts client satisfaction. As a permanent, office‑based employee, you will work on rotational day shifts, handling inbound and outbound calls, updating customer records, and ensuring that service level agreements are met. The position offers a clear growth trajectory—from associate to senior associate, team lead, and eventually managerial roles—aligned with performance and skill development. Key responsibilities include: 1. Answering customer calls professionally and courteously. 2. Understanding and resolving queries related to products or services. 3. Accurately updating customer information in the CRM system. 4. Maintaining detailed call logs and adhering to documentation standards. 5. Following defined process guidelines and shift schedules. 6. Escalating complex issues to higher‑level support when required. 7. Providing feedback and insights to improve service quality. 8. Participating in regular training sessions and performance reviews. 9. Collaborating with cross‑functional teams to ensure seamless issue resolution. 10. Contributing to knowledge‑base articles and FAQs. Tech Mahindra equips its support teams with industry‑standard tools such as Salesforce, ServiceNow, and custom voice platforms. Continuous upskilling programs, certifications, and mentorship ensure that associates stay ahead of evolving customer expectations. Joining Tech Mahindra means being part of a diverse, inclusive environment that rewards initiative, offers competitive compensation, and provides exposure to global best practices. The company’s strong emphasis on employee well‑being, flexible work arrangements, and robust career pathways makes it an attractive launchpad for fresh graduates and intermediate students seeking a dynamic BPO career.