Domestic Voice Process Executive

The interview process at Naukri.com typically spans four rounds: an initial HR screening to verify basic eligibility, an operations round that tests domain knowledge and role‑specific scenarios, a client round focusing on communication and problem‑handling abilities, and a Versant test to assess language proficiency. The overall difficulty is moderate, with emphasis on clear articulation, empathy, and basic medical terminology.

Round 1: HR Screening → Round 2: Operations Round → Round 3: Client Round → Round 4: Versant Test

Naukri.com, part of Info Edge, is praised for its collaborative environment, merit‑based growth, and emphasis on work‑life balance. Employees benefit from regular learning sessions, transparent performance metrics, and a supportive leadership team that encourages innovation.

Minimum qualification: 10+2 or Graduation (any stream). Strong command over English (mandatory). Preference for candidates fluent in Telugu, Hindi, or Odia. Good knowledge of medical terminology or healthcare processes is a plus. No active backlogs at the time of joining. Minimum aggregate of 55% in 10+2/Graduation. Freshers and candidates up to 1 year of experience are eligible. Must be willing to work rotational shifts as per business needs.

Tech Mahindra is a leading global provider of digital transformation, consulting and business re‑engineering services and solutions. With a presence in over 90 countries, the company serves a diverse set of industries, including telecommunications, banking, healthcare and manufacturing. Its Healthcare & Life Sciences vertical focuses on delivering end‑to‑end patient‑centric solutions, ranging from tele‑consultations to health‑insurance claim processing. The organization is known for its strong emphasis on technology adoption, employee up‑skilling, and a culture that encourages innovation and collaboration. The role of Domestic Voice Process Executive in the Healthcare Voice Process team is designed for fresh graduates or candidates with a 10+2 background who are eager to start a career in the BPO sector. The position is based at Tech Mahindra’s Pranava One Building in Hyderabad, a modern campus that offers easy access to public transport and a vibrant work environment. The candidate will be part of a large cohort of 200 new hires, working under a structured training program that equips them with the necessary medical terminology, call handling etiquette, and CRM tool proficiency. Key responsibilities include: 1. Handling inbound calls from patients seeking appointments, information about health packages, or clarification on medical queries. 2. Making outbound calls to confirm appointments, follow up on pending documentation, and promote healthcare packages. 3. Accurately entering call details and patient information into the CRM system. 4. Maintaining a high level of professionalism and empathy while communicating with patients across different regional languages. 5. Achieving daily call‑handling targets and quality scores set by the operations team. 6. Escalating complex issues to senior supervisors or the client team as per SOPs. 7. Participating in regular performance reviews and skill‑enhancement workshops. 8. Adhering to rotational shift schedules – male candidates may work night shifts, while female candidates are assigned day rotations. 9. Contributing to team knowledge‑sharing sessions to improve overall service quality. 10. Ensuring compliance with data‑privacy and healthcare regulations. The tech stack for this role primarily involves CRM platforms (such as Salesforce or custom in‑house tools), call‑center software, and basic MS Office applications. As employees progress, they can move into senior executive, team lead, or operations manager roles, with opportunities to specialize in areas like quality assurance, training, or client relationship management. Joining Tech Mahindra offers exposure to a global brand, structured career ladders, and a supportive learning ecosystem that values continuous improvement and employee well‑being.