International Voice Process - Walkin

Candidates typically undergo a three‑round interview process: an initial HR screening, a VNA assessment focusing on communication and problem‑solving, and a final Ops round that tests technical knowledge and role‑specific scenarios. The difficulty level is moderate, with emphasis on situational judgment and customer handling skills. Preparation tips include practicing mock calls and reviewing common BPO interview questions.

Round 1: HR → Round 2: VNA → Round 3: Ops Round

Naukri.com fosters a collaborative environment where employees are encouraged to innovate and grow. The platform offers ample opportunities for skill development and career advancement, while maintaining a healthy work‑life balance. Employees often cite the supportive culture and transparent communication as key strengths.

High School Certificate (HSC) or any undergraduate, graduate, or postgraduate degree. Freshers and experienced candidates are eligible. Must have excellent English communication skills, be comfortable with night shifts (UK timing), and should not be pursuing regular education. No backlog policy specified.

Tech Mahindra, one of India’s leading IT and BPO service providers, has a rich legacy of delivering innovative solutions across the globe. With a presence in over 90 countries, the company is known for its customer-centric approach, cutting‑edge technology, and a culture that encourages continuous learning and growth. The Hyderabad campus, located in the bustling Bahadurpally area, is a hub for voice and customer experience operations, offering a vibrant work environment and state‑of‑the‑art facilities. The International Voice Process – Walkin role is a full‑time, permanent position that focuses on handling inbound calls from international customers. As an Associate, you will be the first point of contact for clients seeking assistance with product queries, billing issues, and technical support. Your primary goal will be to resolve queries on the first call, ensuring high customer satisfaction and adherence to service level agreements. Key responsibilities include: 1. Answering inbound calls from international customers in a professional manner. 2. Understanding and resolving customer queries efficiently. 3. Maintaining accurate call logs and updating customer information. 4. Achieving first‑call resolution targets. 5. Working in rotational night shifts (UK timing) with 5 days a week and 2 rotational offs. 6. Communicating clearly in English, both verbally and in writing. 7. Collaborating with cross‑functional teams to address escalated issues. 8. Adhering to company policies and quality standards. 9. Participating in regular training and skill‑upgradation sessions. 10. Contributing to continuous improvement initiatives. The role does not require a specific technical stack; however, strong communication, problem‑solving, and time‑management skills are essential. The position offers a competitive salary range of 2.25 LPA to 4.5 LPA for freshers, with opportunities for incremental growth based on performance. Employees enjoy benefits such as cab facility, health insurance, and a supportive work culture that values work‑life balance. Why join? Tech Mahindra’s global footprint provides exposure to diverse customer bases and industry best practices. The company’s emphasis on employee development, coupled with clear career progression paths—from Associate to Senior Associate, Team Lead, and beyond—makes it an attractive destination for freshers and experienced professionals alike. The walk‑in interview process is straightforward, with HR, VNA, and Ops rounds designed to assess both technical and soft skills. Overall, this role offers a solid foundation in customer service, international operations, and professional growth within a reputed organization.