Customer Success Associate

Candidates typically undergo a three‑stage interview process: an initial screening to assess basic eligibility, a technical or skill‑based round to evaluate communication and problem‑solving abilities, and a final HR interview focusing on cultural fit and motivation. The questions often revolve around customer service scenarios, basic technical troubleshooting, and situational judgment. Preparation with mock calls and scenario‑based practice can significantly improve performance.

Round 1: Screening → Round 2: Technical/HR → Round 3: HR

Naukri.com fosters a collaborative and inclusive environment where employees are encouraged to share ideas and innovate. The platform offers continuous learning opportunities and a healthy work‑life balance, ensuring that team members can grow professionally while maintaining personal well‑being.

Graduates and undergraduates are eligible; freshers and experienced candidates welcome. Must have excellent English communication skills, basic computer knowledge, and a typing speed of at least 20 WPM with 80 % accuracy. Open to night‑shift work.

Tech Mahindra, a global leader in IT services and consulting, is part of the Mahindra Group and operates in over 90 countries with more than 158,000 employees. The company has a strong presence in Bengaluru, especially in the Electronic City area, and is known for its focus on innovation, customer-centric solutions, and a culture of continuous learning. With a market valuation of around US$6.0 billion, Tech Mahindra has consistently ranked among the top IT firms in India and is recognized for its robust growth trajectory and commitment to employee development. The Customer Success Associate role is a full‑time, permanent position that serves as the first line of contact for international customers. The role involves handling inbound voice queries, providing support for e‑commerce related issues, and ensuring timely resolution of customer concerns. The associate will work in a fast‑paced environment, often during night shifts, and will be responsible for maintaining high customer satisfaction scores. Key responsibilities include: 1. Handling international customer queries via inbound calls. 2. Providing technical and non‑technical support for e‑commerce issues. 3. Escalating complex problems to higher tiers when necessary. 4. Maintaining accurate call logs and documentation. 5. Achieving daily and monthly performance metrics. 6. Collaborating with cross‑functional teams such as product, technical, and quality. 7. Adhering to company policies on data privacy and security. 8. Participating in continuous training and skill‑upgradation sessions. 9. Supporting night‑shift operations and ensuring smooth handovers. 10. Contributing to process improvement initiatives. The tech stack for this role is primarily voice‑based, with standard call‑center software and CRM tools. Candidates should have basic computer proficiency, a typing speed of at least 20 WPM with 80 % accuracy, and strong English communication skills. Growth path: Successful associates can advance to senior associate, team lead, or specialist roles within the customer success or operations domain. Tech Mahindra also offers cross‑functional mobility, allowing employees to transition into product, analytics, or consulting roles. Why join? Tech Mahindra offers competitive compensation, a supportive work environment, and opportunities to work with global clients. The role provides exposure to international voice processes, enhances problem‑solving skills, and offers a clear career ladder. Additionally, the company’s emphasis on employee well‑being and continuous learning makes it an attractive workplace for freshers and experienced professionals alike.