Interview For Customer Support Voice Process (Fresher's) Raheja 20

Round 1: Walk‑in aptitude & typing test → Round 2: Personal interview (behavioral & role‑play) → Round 3: HR discussion (fitment, salary expectations)

Naukri.com fosters a fast‑paced, data‑driven work environment where employees are encouraged to take ownership of their projects. The company offers ample growth opportunities through internal mobility, regular upskilling programs, and a transparent performance appraisal system. Employees generally enjoy a balanced work‑life schedule with flexible timings and remote‑work options where applicable.

The typical Naukri.com interview process starts with a short aptitude and typing assessment at the walk‑in venue, followed by a one‑to‑one personal interview focusing on communication skills, situational judgment, and role‑specific scenarios. The final HR round evaluates cultural fit, salary expectations, and long‑term career goals. Overall difficulty is moderate, and candidates who prepare with mock calls and clear articulation tend to perform well.

Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) from any stream passing out in 2021, 2022, 2023, 2024, 2025 or 2026. Minimum 60% aggregate (or CGPA equivalent). No active backlogs at the time of joining. Proficiency in English and Hindi (both spoken and written). Ability to type at least 30 words per minute. Basic computer literacy and familiarity with MS Office. Good knowledge of Google Maps navigation and basic geography.

Cognizant is a Fortune‑500 global leader in consulting, technology services, and digital transformation. With a presence in over 40 countries and a workforce of more than 300,000 professionals, Cognizant helps enterprises re‑imagine their businesses for the digital age. The company is known for its strong focus on innovation, employee development, and a culture that encourages continuous learning. As part of its Business Process Management (BPM) and Business Process Outsourcing (BPO) vertical, Cognizant runs large‑scale customer support operations that cater to clients across industries such as retail, finance, and travel. The role of Customer Support Voice Process (Fresher) is designed for fresh graduates who are eager to start a career in a high‑energy, customer‑centric environment. Candidates will work from Cognizant’s Raheja Mindspace campus in Hyderabad, handling voice‑based queries, moderating location listings, and ensuring that information displayed on Google Maps is accurate and up‑to‑date. The position offers a clear growth trajectory from an entry‑level analyst to senior analyst, team lead, and eventually operations manager, with regular performance reviews and skill‑enhancement programs. **Key Responsibilities** 1. Moderate location listings on Google Maps, maintaining >98% accuracy. 2. Resolve customer voice queries while adhering to defined SLA/TAT. 3. Track personal performance metrics and proactively suggest improvements. 4. Ensure zero escalations by delivering 100% user satisfaction. 5. Identify data gaps or opportunities and communicate them to supervisors. 6. Work independently, managing time across multiple shifts as per business needs. 7. Maintain detailed logs of interactions and updates in the CRM system. 8. Collaborate with cross‑functional teams to resolve complex issues. 9. Participate in regular training sessions on navigation tools and communication skills. 10. Contribute to knowledge‑base articles and process documentation. **Tech Stack & Tools**: Google Maps navigation, Microsoft Office Suite (Excel, Word, PowerPoint), basic CRM platforms, typing tools, and internal Cognizant performance dashboards. **Growth Path**: Analysts typically progress to Senior Analyst within 12‑18 months, followed by Team Lead, Operations Manager, and eventually functional specialist roles. Cognizant also offers certifications in data analytics, digital communication, and process excellence to accelerate career growth. **Why Join Cognizant?** The company provides a vibrant learning ecosystem, exposure to global clients, and a supportive work culture that values diversity and inclusion. Freshers receive structured onboarding, mentorship, and access to a plethora of internal learning portals. Competitive compensation, performance‑linked incentives, and comprehensive employee benefits make it an attractive launchpad for a long‑term career in customer support and beyond.