Customer Support Executive

Round 1: HR telephonic screening → Round 2: Walk‑in interview (group/individual) covering communication and language proficiency → Round 3: Final HR discussion and salary negotiation

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages autonomy and continuous learning. Employees often cite strong growth opportunities, collaborative teams, and a decent work‑life balance thanks to flexible policies and regular upskilling programs.

Naukri.com interview processes typically involve an initial HR screening, followed by a technical or role‑specific round that tests communication, language proficiency, and problem‑solving abilities. The final round is usually with senior HR or the hiring manager, focusing on cultural fit and salary expectations. Overall difficulty is moderate, with emphasis on clear articulation and customer handling scenarios.

Any graduate (no arrears) from any stream; minimum 60% aggregate (or equivalent CGPA); proficiency in English and at least one of Tamil, Telugu, Kannada, Malayalam, or Hindi; freshers to 4 years of experience; immediate joiners preferred; no pending backlogs.

Hexaware Technologies is a global IT and BPO services provider headquartered in India. With over two decades of experience, Hexaware has built a reputation for delivering end‑to‑end digital solutions across banking, insurance, healthcare, and telecom sectors. The company prides itself on a culture of continuous learning, innovation, and a strong focus on employee growth. Its BPO arm, especially the Customer Success and Service Operations division, handles high‑volume voice and non‑voice processes for domestic and international clients, leveraging cutting‑edge automation tools and analytics to improve customer experience. The role of Customer Support Executive (Domestic Voice Process) is a walk‑in opportunity at Hexaware’s Pallavaram campus. As a fresh graduate or a professional with up to four years of experience, you will be the first point of contact for customers calling into the domestic voice centre. The position demands fluency in English and at least one regional language (Tamil, Telugu, Kannada, Malayalam, or Hindi). The job operates on a rotational shift pattern, offering exposure to both inbound and outbound call handling, and provides a clear salary progression based on language proficiency. Key Responsibilities: 1. Answer inbound customer queries on a variety of products and services with professionalism and empathy. 2. Conduct outbound calls for follow‑ups, surveys, and lead generation as per campaign requirements. 3. Maintain accurate call logs and update CRM systems in real time. 4. Resolve customer issues within the defined service level agreements (SLAs) and escalate complex cases appropriately. 5. Ensure adherence to quality standards, including call etiquette, grammar, and pronunciation. 6. Participate in regular training sessions to improve product knowledge and communication skills. 7. Work collaboratively with team members and supervisors to achieve daily and weekly targets. 8. Provide feedback on process improvements and customer pain points. 9. Manage rotational shift schedules, including weekend and night duties, while maintaining a healthy work‑life balance. 10. Achieve performance metrics such as average handling time (AHT), first‑call resolution (FCR), and customer satisfaction (CSAT). Tech Stack & Tools: The role utilizes industry‑standard call centre software such as Genesys, Avaya, or Cisco, along with CRM platforms like Salesforce or Zoho. Basic computer literacy, MS Office, and familiarity with ticketing tools are essential. Growth Path: Starting as an Executive, high performers can progress to Senior Executive, Team Lead, and eventually Operations Manager, with opportunities to move into specialized domains like Quality Assurance, Training, or Process Management. Why Join Hexaware? The company offers a structured onboarding program, continuous skill‑upgradation, competitive salary increments based on language expertise, and a vibrant campus environment. Employees benefit from a supportive culture that encourages innovation, mentorship, and a clear career trajectory within a globally recognized brand.