Networking Managed Services Engineer (L1)

Candidates typically face a timed online aptitude test followed by a technical interview that probes networking fundamentals, SOP adherence, and scenario‑based troubleshooting. The HR round assesses cultural fit, communication skills, and long‑term career goals. Preparation should focus on core routing protocols, firewall basics, and clear articulation of problem‑solving approaches.

NTT DATA promotes a collaborative, inclusive environment where learning is continuous and employees are encouraged to innovate. The company offers structured career progression, regular skill‑upgradation programs, and a healthy work‑life balance supported by its hybrid working model.

Bachelor’s degree in Information Technology, Computer Science, Electronics & Communication, or Telecom Engineering (or equivalent). Minimum 60% aggregate (or CGPA 6.0/10). No active backlogs at the time of joining. Fresh graduates from the 2023‑2025 batch are preferred. Candidates should have basic exposure to networking concepts and a willingness to work in shift‑based support environments.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview (networking fundamentals, troubleshooting scenarios, SOP knowledge) → Round 3: HR interview (fitment, communication, career aspirations)

NTT DATA is a global leader in business and technology services with a revenue exceeding $30 billion. With a presence in more than 70 countries, the firm serves 75% of the Fortune Global 100 and is renowned for its expertise in AI, cloud, security, and digital infrastructure. The company’s Indian operations blend world‑class technology with a strong focus on societal impact, offering a collaborative environment where fresh talent can grow alongside seasoned professionals. NTT DATA’s culture emphasizes diversity, continuous learning, and responsible innovation, making it an attractive destination for ambitious engineers. As a Networking Managed Services Engineer (L1) you will step into an entry‑level, client‑facing role that revolves around keeping the networking backbone of NTT DATA’s customers running smoothly. Your day will involve monitoring client environments, diagnosing first‑line incidents, executing routine maintenance, and supporting ticket resolution through ITSM tools. You will also contribute ideas for automation and process improvement, and occasionally assist in project delivery and disaster‑recovery drills. The hybrid work model allows you to work from the Bangalore office while also enjoying remote days, fostering a balanced work‑life rhythm. **Key Responsibilities** 1. Monitor client networks and infrastructure using NOC dashboards and alerting tools. 2. Investigate and resolve first‑line incidents, adhering to SOPs and knowledge‑base articles. 3. Perform routine maintenance tasks such as patching, configuration changes, and firmware upgrades. 4. Log all activities in the ITSM system, ensuring accurate ticket handling and timely handovers. 5. Identify recurring issues and propose automation or process‑optimisation solutions. 6. Support project‑related activities, including configuration roll‑outs and documentation. 7. Participate in disaster‑recovery testing and assist in post‑mortem analysis. 8. Maintain up‑to‑date knowledge of networking technologies and share insights with the team. 9. Provide clear and professional communication to clients, ensuring a positive experience. 10. Collaborate with senior engineers for escalated tickets and knowledge transfer. **Tech Stack**: Pulse Secure SSL VPN, Virtual Juniper, Palo Alto and Fortinet firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS/ISE, Meraki switches, routing protocols (BGP, OSPF, EIGRP), ITSM platforms. **Growth Path**: Successful L1 engineers can progress to L2/L3 networking specialist roles, move into solution architecture, or transition to project management and consulting tracks within NTT DATA’s expansive service portfolio. **Why Join NTT DATA?** The firm offers structured learning programs, mentorship from industry veterans, exposure to Fortune‑500 client environments, and a clear career ladder. Competitive compensation, performance‑linked bonuses, and a supportive hybrid work culture make it an ideal launchpad for fresh graduates aiming to build a long‑term networking career.