Walk-in || Customer Support Executive

Candidates usually undergo an online aptitude test followed by a technical/HR interview. The process is moderately challenging, focusing on communication skills, problem‑solving, and cultural fit. Preparation tips include practicing mock calls, reviewing common BPO scenarios, and staying updated on industry trends.

Naukri.com fosters a collaborative environment with a focus on employee development and work‑life balance. The platform encourages continuous learning and offers ample opportunities for career growth across various domains.

Any graduate (UG) from any branch, age up to 35 years, no backlog policy. Freshers and experienced candidates are welcome. No specific percentage requirement mentioned.

Round 1: Online aptitude and personality test → Round 2: Technical/HR interview → Round 3: HR final interview

Wroots Global Pvt Ltd, a leading player in the Business Process Management (BPM) and Business Process Outsourcing (BPO) sector, is expanding its customer support team in Bengaluru. With a focus on delivering high‑quality voice support to both international and domestic clients, the company has built a reputation for excellence in customer experience and operational efficiency. Wroots Global’s culture is built around continuous learning, employee empowerment, and a customer‑centric mindset, making it an attractive destination for fresh talent and seasoned professionals alike. The Customer Support Executive role is a full‑time, permanent position that offers a blend of inbound voice support and customer retention responsibilities. The role is split into two distinct processes: International Voice Process (5 days work + 2 rotational offs) and Domestic Voice Process (6 days work + 1 rotational off). Employees will handle inbound calls, resolve queries, and provide proactive solutions to enhance customer satisfaction. The role requires strong communication skills in English and Hindi, with Malayalam proficiency considered a plus. Key Responsibilities: 1. Handle inbound customer calls for both international and domestic clients. 2. Resolve queries related to products, services, and billing. 3. Escalate complex issues to higher tiers while maintaining a positive customer experience. 4. Maintain accurate call logs and update CRM systems. 5. Meet or exceed key performance indicators (KPIs) such as average handling time and first‑call resolution. 6. Participate in regular training sessions to stay updated on product knowledge. 7. Collaborate with cross‑functional teams to improve service quality. 8. Adhere to company policies, compliance guidelines, and quality standards. 9. Provide feedback on process improvements. 10. Contribute to a positive team environment. Tech Stack: The role primarily uses standard BPO software such as CRM platforms, call‑routing systems, and quality monitoring tools. Employees are expected to adapt quickly to new technologies and software updates. Growth Path: Starting as a Customer Support Executive, employees can progress to Senior Executive, Team Lead, or Manager roles within the Customer Success, Service & Operations department. Continuous performance and skill development open doors to specialized tracks such as Voice Analytics, Quality Assurance, or Process Improvement. Why Join: Wroots Global offers competitive compensation, rotational work schedules, and a supportive learning environment. The company values employee growth, offers clear career progression, and encourages a healthy work‑life balance. If you are passionate about customer service and eager to build a career in the BPO industry, this role provides a solid foundation and ample opportunities for advancement.