Walkin Drive at WNS

The interview process at Naukri.com typically spans three rounds: an online aptitude test, a technical/domain interview focusing on insurance concepts and claim handling scenarios, and a final HR round assessing cultural fit and shift flexibility. The difficulty is moderate, with emphasis on clear communication and analytical reasoning. Candidates should practice claim‑flow case studies and brush up on basic quantitative aptitude.

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages innovation and continuous upskilling. Employees benefit from clear growth paths, regular performance reviews, and a collaborative culture that balances challenging projects with work‑life harmony.

Bachelor's degree in Arts, Commerce, BBA, BCA, B.Sc, BA or B.Com (any specialization). Minimum 60% aggregate (or CGPA equivalent). No active backlogs at the time of joining. Fresh graduates from the 2024‑2026 batch are eligible.

Round 1: Aptitude & Reasoning Test → Round 2: Domain/Technical Interview (insurance concepts & case study) → Round 3: HR Interview (fitment, availability for shifts)

WNS (Holdings) Limited is a globally recognized Business Process Management (BPM) leader listed on NYSE. With over 200 Fortune‑500 clients, WNS delivers end‑to‑end services across banking, insurance, healthcare, travel, retail and many other verticals. The company’s Indian operations are anchored in major hubs such as Bengaluru, Mumbai, and Hyderabad, and it is known for leveraging deep domain expertise combined with technology to drive operational excellence for its clients. WNS’s culture emphasizes continuous learning, data‑driven decision making, and a partnership mindset, making it a preferred employer for fresh talent looking to grow in a multinational environment. The current walk‑in drive is for a Customer Service role focused on General Insurance (Property & Casualty) claims processing. As a fresher, you will be part of the Customer Success, Service & Operations department, handling the complete lifecycle of a claim – from First Notice of Loss (FNOL) to final settlement. The role demands strong analytical abilities, clear communication, and the capacity to juggle multiple stakeholder interactions while adhering to strict Service Level Agreements (SLA) and Turn‑Around Times (TAT). **Key Responsibilities** 1. Receive and register FNOL for P&C claims across multiple channels (phone, email, portal). 2. Conduct detailed claim assessment – verify policy coverage, evaluate documentation, and calculate liability. 3. Coordinate with customers, insurers, brokers, third‑party assessors, legal teams and other stakeholders to ensure timely resolution. 4. Identify red‑flags for potential fraud and raise escalations for sub‑rogation or recovery actions. 5. Process claim settlements, issue payments, and close claims in the system with accurate documentation. 6. Maintain compliance with regulatory guidelines, internal quality standards, and audit requirements. 7. Track and meet SLA/TAT metrics, ensuring high‑quality service delivery. 8. Update and maintain claim records in the claims processing platform, ensuring data integrity. 9. Participate in rotational or night shifts as per business needs, demonstrating flexibility. 10. Contribute to continuous improvement initiatives by sharing insights from claim handling experiences. **Technology Stack & Tools** The role primarily uses MS Office (Excel, Word, PowerPoint) for reporting and documentation, along with proprietary claims processing platforms used by WNS. Familiarity with basic data entry, spreadsheet formulas, and email etiquette is essential. Exposure to insurance management systems (e.g., Guidewire, SAP) is a plus but not mandatory. **Growth Path** Starting as a Claims Associate, high performers can progress to Senior Associate, Team Lead, and eventually Operations Manager within 2‑4 years. WNS offers structured learning programs, certifications in insurance and BPM, and opportunities to work on cross‑functional projects across domains. **Why Join WNS?** - Global exposure: Work with multinational clients and learn industry best practices. - Structured career development: Clear promotion ladders and regular skill‑upgradation workshops. - Inclusive culture: Emphasis on diversity, employee resource groups, and work‑life balance. - Competitive compensation: Attractive salary, performance bonuses, and comprehensive benefits. - Learning environment: Access to internal knowledge portals, mentorship, and on‑the‑job training. Overall, this walk‑in drive offers fresh graduates a fast‑track entry into the insurance BPM space, with ample scope to build a robust professional foundation.