International Voice and Non-Voice Process Executive

The interview process at naukri.com typically spans three rounds: an online aptitude test assessing quantitative, logical, and verbal abilities; a technical or process interview focusing on role‑specific scenarios and communication skills; and a final HR round that evaluates cultural fit and discusses compensation. The difficulty is moderate, and candidates should prepare with mock tests and clear articulation of past experiences.

Naukri.com is known for a dynamic work culture that emphasizes meritocracy, continuous learning, and employee empowerment. The company offers ample growth opportunities through internal mobility and skill‑upgradation programs, while maintaining a reasonable work‑life balance with flexible shift options.

Undergraduate or Graduate in any discipline with a minimum of 60% aggregate (or equivalent CGPA). No pending backlogs at the time of joining. Freshers are welcome; candidates with 6+ months of relevant BPO/Customer Service experience are preferred for experienced slots. Must be able to type at least 40 WPM with 90% accuracy. Willingness to work night, graveyard, and rotational shifts. Must possess strong verbal and written communication skills in English.

Round 1: Online aptitude and typing test → Round 2: Process/Technical interview (scenario based) → Round 3: HR interview (fitment and salary discussion)

VXI Global Solutions Ltd. is a leading Business Process Management (BPM) and outsourcing firm with a strong footprint across the globe. Headquartered in the United States, VXI operates delivery centers in India, the Philippines, and several other countries, providing end‑to‑end customer experience solutions for Fortune‑500 brands. The company’s culture is built around continuous learning, performance‑driven incentives, and a collaborative environment that encourages employees to grow both professionally and personally. With a focus on technology‑enabled services, VXI invests heavily in training, advanced analytics, and AI‑driven tools to stay ahead in the competitive BPO landscape. The role of International Voice and Non‑Voice Process Executive (also termed Customer Experience Advisor) is a front‑line position that directly interacts with customers across the globe. Candidates will be responsible for handling inbound and outbound calls, addressing queries, troubleshooting issues, and ensuring a seamless experience that aligns with the client’s service standards. The position offers a fast‑paced, target‑oriented environment where freshers and candidates with up to six months of BPO experience can start their career, while experienced professionals can leverage their prior exposure to accelerate growth. Key Responsibilities: 1. Answer and resolve customer queries over phone calls following defined SOPs. 2. Maintain accurate documentation of each interaction in CRM systems. 3. Meet daily productivity, quality, and customer satisfaction metrics. 4. Escalate complex issues to senior team members or specialized departments. 5. Adhere to scheduled shifts, including night and rotational shifts. 6. Provide timely feedback to improve process workflows. 7. Ensure compliance with data privacy and security guidelines. 8. Participate in regular training sessions and performance reviews. 9. Contribute to team targets by cross‑selling or upselling where applicable. 10. Monitor call quality and suggest improvements for better service delivery. Tech Stack & Tools: The role primarily uses call handling software (e.g., Genesys, Avaya), Customer Relationship Management (CRM) platforms, MS Office Suite, and basic data entry tools. Familiarity with ticketing systems and basic analytics dashboards is advantageous. Growth Path: Starting as a Process Executive, high performers can progress to Senior Executive, Team Leader, and eventually Operations Manager. VXI also offers lateral moves into quality assurance, training, and specialized support functions. Why Join VXI? The company provides a structured onboarding program, competitive salary (2.5‑3.5 LPA), performance bonuses, and exposure to international clients. Employees benefit from a vibrant campus‑like environment, regular learning workshops, and clear career progression pathways. The walk‑in recruitment drive offers a transparent hiring process, making it an attractive option for fresh graduates seeking a launchpad in the BPO sector.