Walk-in Opportunity International Chat Process

Candidates typically face a short aptitude test followed by a live chat simulation where they must resolve a sample customer query within a time limit. The HR round focuses on communication skills, availability for rotational shifts, and cultural fit. Overall difficulty is moderate; thorough preparation of basic math, English grammar, and chat etiquette greatly improves chances.

Naukri.com is known for a collaborative work environment that encourages knowledge sharing and continuous learning. Employees often cite good work‑life balance, transparent performance reviews, and ample growth opportunities as key strengths. The company invests in upskilling programs and provides a supportive atmosphere for fresh talent.

Graduation not mandatory; any graduate or diploma holder can apply. No specific branch restriction. Minimum 60% aggregate in any discipline (relaxed for recent graduates). No active backlogs at the time of joining. Candidates from the 2023, 2024, or 2025 batches are welcome.

Round 1: Aptitude & Logical Reasoning Test → Round 2: Chat Simulation / Technical Assessment → Round 3: HR Interview (culture fit and salary discussion)

Computer Generated Solutions (CGS) is a fast‑growing Business Process Management (BPM) and BPO organization that has been delivering end‑to‑end customer experience solutions to global brands for over a decade. Headquartered in Hyderabad’s vibrant Hitech City, CGS operates multiple delivery centers across India and focuses on technology‑enabled services such as voice, chat, email, and social media support. The company prides itself on a culture of continuous learning, merit‑based growth, and a strong emphasis on employee well‑being. With a client portfolio spanning e‑commerce, travel, finance, and telecom, CGS offers fresh graduates a chance to work on real‑world international projects right from day one. The International Chat Process role is designed for candidates who can handle customer interactions via text‑based chat in a fast‑paced environment. As a Chat Support Executive, you will be the first point of contact for customers from different geographies, helping them resolve queries, troubleshoot basic technical issues, and ensure a seamless experience. The position follows a rotational shift pattern with weekly offs rotating as per the schedule, providing exposure to varied working hours and fostering adaptability. Key Responsibilities: 1. Respond to inbound customer chats in English within defined SLAs. 2. Diagnose and resolve product‑related queries using predefined knowledge bases. 3. Escalate complex issues to higher‑level support while maintaining ownership. 4. Log all interactions accurately in the ticketing system. 5. Participate in regular training sessions to stay updated on product changes. 6. Provide feedback to improve chat scripts and process flows. 7. Maintain a professional and courteous tone throughout the conversation. 8. Meet daily, weekly, and monthly performance metrics such as CSAT, AHT, and first‑contact resolution. 9. Collaborate with cross‑functional teams like Quality Assurance and Operations for continuous improvement. 10. Adhere to data privacy and security guidelines while handling customer information. Tech Stack & Tools: The role primarily uses web‑based chat platforms (e.g., LivePerson, Zendesk), CRM tools, and basic office productivity software. Familiarity with Windows OS, internet navigation, and typing speed of at least 40 WPM is advantageous. Growth Path: Starting as a Chat Support Executive, high performers can progress to Senior Chat Analyst, Team Lead, Operations Supervisor, and eventually to managerial positions within the Customer Success vertical. CGS also encourages lateral moves into voice support, quality analysis, and training roles. Why Join CGS? The company offers a structured onboarding program, regular skill‑upgradation workshops, and a clear performance‑linked salary increment framework. Being a part of an international process gives you exposure to global standards, multilingual customers, and the chance to build a robust resume for future BPO or IT service roles. Moreover, the 2‑day walk‑in drive provides a quick entry point for fresh talent eager to start their professional journey.