Walk-In Drive For International Chat Process - 247.ai

Candidates typically face a structured interview process at Naukri.com that starts with a brief telephonic screening, followed by a personal introduction round to assess communication skills. The online assessment tests aptitude and basic typing speed, and the final interview focuses on situational judgment and cultural fit. The overall difficulty is moderate, and thorough preparation of chat etiquette and US‑shift awareness helps candidates succeed.

Naukri.com promotes a collaborative and data‑driven work culture where employees are encouraged to innovate and take ownership of their projects. The platform offers clear growth pathways, regular skill‑upgradation programs, and a balanced approach to work‑life integration, making it a preferred choice for young professionals.

Minimum qualification: PUC / Intermediate / 10+3 Diploma / Graduation (any stream). Freshers and experienced candidates are welcome. Regular college students or those currently pursuing studies are not eligible. Candidates must reside within a 23 km radius of the Hyderabad office and be willing to travel for on‑site days. Must be comfortable working US rotational shifts, including midnight hours, and accept a 5‑day work week with rotating week‑offs. Educational certificates (marksheets, degree certificates) are mandatory at the time of interview. No backlogs are allowed; candidates should have a clean academic record. Valid Aadhaar or PAN card required for documentation.

Round 1: First‑Level Screening → Round 2: PIR Personal Introduction Round → Round 3: Online Assessment → Round 4: Final Interview (HR/Operations)

24‑7.ai is a leading global provider of AI‑driven customer experience solutions. With a presence in more than 30 countries, the company blends conversational AI, analytics and human expertise to help brands deliver personalized support across voice, chat, email and social channels. Its Hyderabad campus, located in the NSL SEZ, is a hub for international CX operations, especially for US‑based clients. The firm is known for a fast‑paced, technology‑centric environment where fresh talent gets exposure to real‑world problem solving and cross‑cultural communication. The International Chat Process role is a fixed‑term (3‑4 months) contract position designed for freshers and early‑career candidates who can handle US rotational shifts. As a Chat Support Associate, you will interact with customers primarily through typed chat, understand their issues, troubleshoot technical or service‑related problems, and ensure a satisfactory resolution. The role demands strong written communication, analytical thinking, and the ability to work night shifts while maintaining high service quality. **Key Responsibilities** 1. Respond to inbound customer queries via chat in a timely and professional manner. 2. Diagnose and troubleshoot technical, billing, or service issues using predefined scripts and knowledge bases. 3. Escalate complex cases to higher‑level support while documenting all interactions. 4. Maintain accurate records of chat transcripts and update CRM systems. 5. Meet or exceed predefined SLAs and quality metrics for response time and customer satisfaction. 6. Participate in daily briefings and share insights to improve process efficiency. 7. Adhere to US shift schedules, including midnight and weekend rotations, with a rotating week‑off pattern. 8. Provide feedback on common customer pain points to help refine AI‑driven solutions. 9. Ensure compliance with data privacy and security guidelines. 10. Assist in training new joiners after the initial onboarding period. **Tech Stack & Tools**: The role utilizes web‑based chat platforms, ticketing tools (e.g., Zendesk, Freshdesk), CRM systems, and basic troubleshooting utilities. Familiarity with Windows OS, internet browsers, and typing speed of at least 40 wpm is beneficial. **Growth Path**: High performers may receive a full‑time offer, transition to a longer‑term contract, or move into specialized roles such as Quality Analyst, Team Lead, or Process Trainer. The exposure to US‑centric processes also opens doors to global BPO opportunities. **Why Join 24‑7.ai?** The company offers a competitive take‑home salary, a monthly retention bonus, free two‑way transportation, and a STW allowance for eligible male employees. Candidates also gain hands‑on experience with AI‑enabled CX tools, work in a multicultural environment, and receive a professional experience letter and payslips. The walk‑in format ensures a quick hiring cycle, making it an attractive option for fresh graduates eager to start their career.