Walk-in || Content Moderator (Freshers only)

Round 1: Written Aptitude Test → Round 2: Technical/Functional Interview (focus on content moderation scenarios) → Round 3: HR Interview

Naukri.com promotes a collaborative and learning‑centric culture where employees are encouraged to experiment and upskill. The company offers clear career ladders, regular feedback cycles, and a balanced work‑life environment that values employee well‑being.

Candidates typically face a short written aptitude test followed by a functional interview that probes their understanding of content policies, sarcasm detection, and spam patterns. The HR round assesses cultural fit, communication skills, and motivation. Overall difficulty is moderate; thorough preparation of aptitude and scenario‑based questions helps secure an offer.

Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) from any stream; minimum 60% aggregate marks (or CGPA 6.0/10); no active backlogs at the time of joining; batch year 2022‑2026 acceptable; strong command over written English (additional local language proficiency is a plus).

Tech Mahindra Business Services, a subsidiary of the Mahindra Group, is a global leader in digital transformation, consulting, and business process outsourcing. With a workforce of over 130,000 professionals across 90 countries, the company serves more than 946 global customers, including several Fortune 500 firms. Its BPO arm, Tech Mahindra Business Process Services, delivers next‑generation customer experience and back‑office solutions across sectors such as telecom, media, retail, healthcare, banking, logistics and manufacturing. The organization prides itself on a culture of innovation, continuous learning, and a strong emphasis on employee growth, making it an attractive destination for fresh talent. The role of a Content Moderator at Tech Mahindra is pivotal in maintaining the integrity of user‑generated content across various digital platforms. As a fresher, you will be part of a high‑volume, fast‑paced team that reviews, categorises, and labels millions of user reviews, comments, and listings daily. Your primary objective will be to ensure that only genuine, policy‑compliant content reaches the end‑user while eliminating spam, harassment, hate speech, and other forms of non‑genuine material. The position is non‑voice, falls under the Customer Success, Service & Operations department, and offers a permanent full‑time engagement. **Key Responsibilities** 1. Review and classify large volumes of user reviews for sentiment, relevance, and compliance with global policies. 2. Detect and flag non‑genuine content such as bot‑generated reviews, promotional spam, and blanket negativity. 3. Distinguish subjective opinions that are permissible from harassment or hate speech that must be removed. 4. Perform contextual audits to verify technical mapping errors versus legitimate complaints. 5. Maintain high‑precision data labeling to train AI models for multi‑language spam detection. 6. Achieve >98% accuracy in moderation decisions while adhering to SLA/TAT deadlines. 7. Independently track personal performance metrics and suggest process improvements. 8. Ensure zero escalations by delivering 100% user satisfaction. 9. Collaborate with cross‑functional teams to update and refine moderation guidelines. 10. Stay updated on cultural nuances, sarcasm, and emerging spam patterns across regions. **Tech Stack & Tools**: The role primarily uses content management systems, moderation dashboards, spreadsheet tools, and basic analytics platforms. Familiarity with AI‑assisted labeling tools and multilingual text processing is a plus. **Growth Path**: Starting as a Content Moderator, high performers can progress to Senior Moderator, Team Lead, Quality Analyst, and eventually to Operations Manager or specialized roles in AI training and policy design. **Why Join**: Tech Mahindra offers a structured learning environment, exposure to cutting‑edge AI‑driven moderation tools, and the chance to work on real‑world data that impacts millions of users. Fresh graduates gain a solid foundation in content governance, critical thinking, and data annotation—skills that are highly transferable across the tech industry.