Walk-in || Process Associate

Candidates typically undergo a three‑round interview process: an initial HR screening, a functional assessment focused on communication and problem‑solving, and a final HR interview. Questions often revolve around customer service scenarios, situational judgment, and basic technical knowledge. Preparation with aptitude and communication practice is key.

HCLTech fosters a collaborative environment with a focus on innovation and employee growth. The company promotes work‑life balance through flexible scheduling and wellness programs. Career advancement is supported by structured training and mentorship initiatives.

Any graduate except BE/BTech/MCA/MSC IT. No specific percentage requirement mentioned. Backlog policy not specified.

Round 1: Screening/HR → Round 2: Functional/Technical → Round 3: HR

HCLTech is a global technology powerhouse with over 223,000 employees spread across 60 countries. The company delivers cutting‑edge solutions in digital, engineering, cloud, and AI, serving clients in finance, manufacturing, life sciences, telecom, retail, and public services. With a consolidated revenue of $14.8 billion as of June 2026, HCLTech has positioned itself as a leader in IT services and consulting, backed by a strong portfolio of technology services and products. The Walk‑in Process Associate role is designed for fresh graduates who are passionate about customer service and problem solving. As a Process Associate in the International Voice (Inbound Calling) team, you will handle inbound client queries, manage product and account inquiries, and maintain accurate customer records. You will work in a dynamic environment that mirrors real‑time customer interactions, requiring you to think on your feet and collaborate with cross‑functional teams. Key Responsibilities (8‑10 points): 1. Respond to inbound voice and written customer queries with professionalism. 2. Resolve product, service, and account‑related inquiries efficiently. 3. Maintain up‑to‑date customer records and documentation in CRM systems. 4. Escalate complex issues to appropriate internal teams. 5. Follow standard operating procedures to ensure compliance. 6. Meet or exceed key performance indicators such as call resolution time and customer satisfaction. 7. Participate in continuous improvement initiatives. 8. Collaborate with team members to share best practices. 9. Adhere to US shift timings (night) and rotational off days. 10. Provide feedback on process gaps and suggest enhancements. Tech Stack: Basic MS Office suite, CRM tools (e.g., Salesforce or similar), and standard telephony systems. Growth Path: Starting as a Process Associate, you can progress to Senior Associate, Team Lead, or Manager roles within Customer Success or Service Operations. HCLTech offers structured learning programs, mentorship, and internal mobility across global hubs. Why Join: HCLTech offers a supportive work culture, competitive compensation, and opportunities to work on global projects. The company values diversity, encourages innovation, and provides a platform for continuous learning and career advancement. With a focus on customer‑first service and a strong emphasis on employee development, HCLTech is an ideal launchpad for fresh graduates seeking a rewarding career in IT services.