Customer Support Executive - International Voice

Round 1: HR → Round 2: VNA (Verbal Numerical Ability) → Round 3: Operations

Naukri.com is known for a fast‑paced, data‑driven work environment that encourages innovation and continuous learning. Employees benefit from clear growth pathways, regular upskilling programs, and a collaborative culture that balances performance with work‑life harmony.

Candidates typically face three rounds: an initial HR screening to assess cultural fit, a VNA test evaluating verbal and numerical aptitude, and an Operations round focusing on role‑specific scenarios and communication skills. The process is moderately challenging, with emphasis on clarity of thought, English proficiency, and problem‑solving ability. Preparing with mock calls and aptitude practice greatly improves success chances.

Educational Qualification: HSC or higher (12th standard) – candidates from any stream are eligible. Graduates, post‑graduates and undergraduates can also apply. Minimum aggregate: 50% in the qualifying exam. No active backlogs. Candidates must not be pursuing regular education during the employment period. Age limit: 18‑27 years (as per company policy).

Tech Mahindra is a leading Indian multinational information technology services and consulting firm, part of the Mahindra Group. Since its inception in 1986, the company has grown to become a global player with a presence in over 90 countries, delivering digital transformation, consulting, and engineering services to Fortune 500 clients. The organization is known for its strong focus on innovation, sustainability, and employee development, offering a vibrant ecosystem where fresh talent can thrive alongside seasoned professionals. With a robust BPO and BPM arm, Tech Mahindra serves a wide range of industries, including telecom, banking, healthcare, and retail, making it an ideal platform for candidates looking to gain exposure to international customer interactions. The role of Customer Support Executive – International Voice is positioned within the Customer Success, Service & Operations department. As a voice‑only associate, you will be the first point of contact for customers dialing in from the United Kingdom and other global markets. The job demands clear, professional English communication, the ability to understand and resolve queries quickly, and a commitment to achieving first‑call resolution. Working on a rotational night‑shift schedule (UK timings), you will handle inbound calls, log interactions, and collaborate with cross‑functional teams to ensure seamless service delivery. **Key Responsibilities** 1. Answer inbound international calls and greet customers with a courteous tone. 2. Identify the nature of the query, troubleshoot issues, and provide accurate solutions. 3. Maintain a high level of first‑call resolution to enhance customer satisfaction. 4. Document call details and update CRM systems in real time. 5. Escalate complex cases to the appropriate higher‑level support teams. 6. Adhere to defined service level agreements (SLAs) and quality standards. 7. Participate in regular training sessions to stay updated on product knowledge and process changes. 8. Provide feedback to operations managers for continuous process improvement. 9. Work collaboratively with peers during shift handovers to ensure seamless coverage. 10. Follow all compliance and data‑security guidelines while handling customer information. **Tech Stack & Tools**: Basic computer proficiency, MS Office, CRM platforms (e.g., Salesforce or internal ticketing tools), and headset equipment. No advanced programming knowledge is required. **Growth Path**: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager, or specialize in quality assurance and training roles. The company offers regular performance reviews, skill‑enhancement workshops, and internal mobility across domains. **Why Join Tech Mahindra**: The organization provides a structured onboarding program, cab facility for pick‑up and drop‑off, exposure to international customers, and a clear career ladder. The blend of a supportive work culture, competitive salary, and opportunities to work on global processes makes this role an excellent launchpad for fresh graduates seeking a long‑term career in BPO and customer experience.