Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

The interview process for a Quality Associate position at Amazon Dev Center India - Hyderabad typically involves a technical interview, a behavioral interview, and a HR interview. The technical interview assesses your technical skills and knowledge, while the behavioral interview evaluates your problem-solving skills and ability to work in a team environment. The HR interview is a final round of interviews that assesses your fit with the company culture and values.

Amazon Dev Center India - Hyderabad offers a dynamic and challenging work environment that allows you to grow and develop your skills. Our company culture is built on the principles of innovation, customer obsession, and operational excellence. We are committed to delivering the best results for our customers and creating a positive impact on the communities we serve.

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics. Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive). Speak, write, and read fluently in English, and have the ability to take direction in English.

Round 1: Technical interview → Round 2: Behavioral interview → Round 3: HR (based on company knowledge)

Amazon Dev Center India - Hyderabad is a leading technology company that is committed to delivering the best results for our customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience. This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business. As a Quality Associate, you will be responsible for following Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems. You will also investigate images/videos and provide recommended actions in accordance with SOPs. Additionally, you will listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues. You will identify patterns emerging from audits and contribute to process/program improvements. You will provide timely responses to stakeholders on related tasks as per SOP and SLA. You will systematically escalate problems to relevant owners/teams according to pre-determined processes. You will maintain records of day-to-day work by updating trackers or workflow tools. You will meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. You will understand performance metrics and leverage them to drive business goals. You will work in a collaborative environment and contribute to the growth of the respective team/program. You will develop a global perspective and understand the nuances of various geographies that Amazon operates in. You will be flexible to work on multiple programs as per business requirements. Amazon Dev Center India - Hyderabad offers a dynamic and challenging work environment that allows you to grow and develop your skills. Our company culture is built on the principles of innovation, customer obsession, and operational excellence. We are committed to delivering the best results for our customers and creating a positive impact on the communities we serve. If you are a motivated and detail-oriented individual who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.