International VOICE & CHAT Process

Candidates typically undergo an online assessment followed by a communication & technical interview, an operations round focusing on scenario‑based questions, and finally an HR interview. The process evaluates language proficiency, problem‑solving ability, and cultural fit. Preparation tips include practicing mock calls, reviewing common BPO scenarios, and showcasing a customer‑centric attitude.

Computer Generated Solutions promotes a collaborative and growth‑focused culture where employees are encouraged to upskill through regular training. The company balances performance expectations with employee well‑being, offering rotational week‑offs and a supportive environment for career advancement.

Freshers and experienced candidates (0‑4 years) with excellent English communication skills. No specific degree required; graduation is preferred but not mandatory. Candidates should be willing to work rotational shifts and be immediate joiners. No backlogs allowed at the time of joining.

Round 1: Assessment Test → Round 2: Communication & Technical Round → Round 3: Operations Round → Round 4: HR Round

Computer Generated Solutions is a leading provider of business process outsourcing (BPO) services, specializing in delivering high‑quality voice and chat solutions to international clients. With a strong foothold in the Indian market and a reputation for leveraging technology to enhance customer experiences, the company fosters a culture of continuous learning, teamwork, and innovation. Employees benefit from structured training programs, clear career progression paths, and exposure to global best practices, making it an attractive destination for fresh talent and seasoned professionals alike. The International Voice & Chat Process role is designed for candidates who are eager to start or advance their careers in a dynamic BPO environment. As a full‑time, office‑based position, the role involves handling inbound and outbound voice calls as well as live chat interactions for customers across different time zones. Candidates will work on rotational shifts, ensuring 24/7 coverage for international clients, and will enjoy two rotating week‑offs each month. The position offers a competitive salary range of 2.25‑4 LPA and immediate joining opportunities for those who meet the eligibility criteria. Key responsibilities include: 1. Responding to customer queries via voice and chat channels with professionalism and empathy. 2. Maintaining high service quality scores by adhering to defined SLAs and KPIs. 3. Accurately documenting interactions in the CRM system. 4. Escalating complex issues to senior support or technical teams as per escalation matrix. 5. Participating in regular training sessions to stay updated on product knowledge and soft‑skill enhancements. 6. Collaborating with cross‑functional teams to resolve customer issues efficiently. 7. Providing feedback on process improvements and suggesting automation opportunities. 8. Monitoring and reporting daily performance metrics to supervisors. 9. Ensuring compliance with data privacy and security standards. 10. Contributing to a positive team environment by sharing best practices and supporting peers. The tech stack primarily includes industry‑standard BPO tools such as Zendesk, Freshdesk, or Salesforce Service Cloud for ticketing, along with VoIP platforms like Genesys or Avaya for voice handling. Basic computer proficiency, MS Office, and familiarity with CRM dashboards are essential. While no specific programming knowledge is required, a willingness to learn new software quickly is valued. Growth path: Starting as a Voice & Chat Associate, high performers can progress to Senior Associate, Team Lead, and eventually Operations Manager or Client Services Manager. The company also offers specialized tracks in Quality Assurance, Training, and Process Optimization for those interested in niche domains. Why join Computer Generated Solutions? The organization offers a supportive learning environment, clear career ladders, exposure to international clientele, and a balanced work‑life culture despite rotational shifts. Employees receive regular performance bonuses, health benefits, and opportunities for internal mobility across different process verticals.