International Chat Support Executive

Candidates typically face three rounds: an initial walk‑in screening, a technical interview that tests chat handling, CRM familiarity, and scenario‑based problem solving, followed by an HR round assessing communication skills, shift flexibility, and cultural fit. The difficulty is moderate, and preparation should focus on clear articulation, empathy, and basic computer tool usage.

24​7.ai is known for its collaborative, globally‑aligned work environment and has earned GPTW certification for six years running. Employees enjoy continuous learning opportunities, a strong emphasis on work‑life balance, and clear growth trajectories within the CX domain.

Any graduate (UG) or diploma holder from any stream; 12th (PUC) also eligible. No minimum percentage specified. Age limit 30‑33 years. Freshers and candidates with prior BPO or sales experience are welcome. No backlog restrictions mentioned.

Round 1: Walk‑in screening and document verification → Round 2: Technical/role‑specific interview focusing on chat handling, CRM usage, and scenario‑based questions → Round 3: HR interview covering cultural fit, availability for shifts, and salary expectations

24​7.ai is a global leader in customer experience (CX) solutions with more than 25 years of expertise in delivering hyper‑personalized, AI‑driven interactions for brands across the world. Headquartered in the United States, the company operates a workforce of over 15,000 professionals across 18 locations in 11 countries, and its Indian arm has consistently been recognized as a Great Place to Work (GPTW) certified employer for six consecutive years. The Bengaluru campus, located at Prestige Tech Platina in Marathahalli‑Sarjapur, serves as a hub for the company’s International Voice and Chat support operations, handling queries from customers in multiple time zones and languages. The role of International Chat Support Executive is designed for fresh graduates and early‑career candidates who are eager to start a career in the BPO/BPM sector. As a non‑voice specialist, you will engage with international clients exclusively through chat platforms, providing accurate information, troubleshooting issues, and ensuring a seamless customer journey. The position offers a structured walk‑in interview process, a clear career progression path, and a comprehensive benefits package that includes free cab services, medical insurance for self and dependents, and a rotational shift system. Key Responsibilities: 1. Respond to inbound chat queries from international customers in a timely and professional manner. 2. Diagnose and resolve product, service, and policy‑related issues using the company’s CRM and knowledge‑base tools. 3. Maintain empathy and cultural sensitivity while communicating across different time zones. 4. Escalate complex cases to senior support or technical teams as per SOPs. 5. Log all interactions accurately in the CRM system to ensure data integrity. 6. Meet daily and weekly service level agreements (SLAs) for response time and resolution rate. 7. Participate in regular training sessions to stay updated on new product features and process changes. 8. Provide feedback to the quality assurance team to help improve chat scripts and workflows. 9. Adhere to data privacy and security guidelines while handling customer information. 10. Contribute to team targets and assist peers during peak traffic periods. Tech Stack & Tools: The role primarily uses web‑based chat applications, a proprietary CRM platform, ticketing systems, and basic office productivity software (MS Office, Google Workspace). Familiarity with AI‑assisted response suggestions and knowledge‑base search tools is advantageous. Growth Path: Starting as a Chat Support Executive, high performers can advance to Senior Chat Executive, Team Lead, and eventually Operations Manager or specialized roles in Quality Assurance, Training, or Process Optimization. The company encourages internal mobility and offers regular up‑skilling programs. Why Join 24​7.ai: The organization provides a supportive, inclusive culture backed by global best practices, competitive compensation, and a clear roadmap for career advancement. Employees benefit from a work‑life balance through five‑day work weeks, rotational offs, and free transportation, making it an attractive choice for fresh talent looking to build a long‑term career in CX.