Customer Support Executive / International Voice Process

Firstsource's interview process typically involves a combination of technical and behavioral questions. The company looks for candidates with excellent communication skills, problem-solving abilities, and a positive attitude. The interview process may include multiple rounds, including a technical round, a behavioral round, and a final round with the HR team.

Firstsource has a positive work culture that encourages teamwork, innovation, and continuous learning. The company offers a range of benefits, including competitive salaries, attractive incentives, and a flexible work-life balance. Firstsource is committed to providing a safe and inclusive work environment for all its employees.

BE/BTECH/BSC/POSTGRADUATES, Freshers and experienced candidates can apply, Prior BPO/Customer Support experience is an advantage

Round 1: ... → Round 2: ... → Round 3: HR (based on company knowledge)

Firstsource is a leading Business Process Management (BPM) company that provides a wide range of services to its clients across various industries. With a strong focus on customer experience, Firstsource aims to deliver exceptional service quality and drive business growth for its clients. The company has a strong presence in India and has a large team of professionals working across various locations. As a Customer Support Executive / International Voice Process at Firstsource, you will be responsible for handling inbound/outbound calls with international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction. You will be working in a fast-paced environment and will be required to meet quality standards and call KPIs. Key Responsibilities: * Handle customer calls professionally and efficiently * Resolve customer queries, complaints, and requests * Provide accurate information about products/services * Maintain quality standards and call KPIs * Update customer records in CRM systems * Escalate unresolved issues to relevant teams * Follow communication scripts and process guidelines * Ensure customer satisfaction and positive experience * Work in rotational/night shifts Tech Stack: The company uses various tools and technologies to support its operations, including CRM systems, communication software, and data analytics tools. Growth Path: Firstsource offers a range of opportunities for growth and development, including training programs, mentorship, and career advancement opportunities. The company encourages its employees to take ownership of their careers and provides support to help them achieve their goals. Why Join This Company: Firstsource is a leading BPM company with a strong reputation for delivering exceptional service quality. The company offers a range of benefits, including competitive salaries, attractive incentives, and a positive work culture. If you are looking for a challenging and rewarding career in customer support, Firstsource is an excellent choice. As a Customer Support Executive / International Voice Process at Firstsource, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the company's success. You will be working in a dynamic and fast-paced environment, and will be required to meet quality standards and call KPIs. If you are a motivated and customer-focused individual with excellent communication skills, Firstsource is an excellent choice for your career. Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.