Walk-in || Mega Walk-in Drive For International Non-Voice Process - Freshers

Sagility’s interview experience is straightforward: a short on‑site aptitude/typing test followed by a functional interview that assesses communication, basic computer skills and understanding of non‑voice processes. The final HR round focuses on cultural fit, shift availability and salary expectations. Candidates report moderate difficulty, with emphasis on clarity of expression and accuracy in data handling.

Sagility India promotes a collaborative and inclusive work environment where learning is continuous and employee well‑being is prioritized. The company offers clear career ladders, regular up‑skilling programs, and a balanced shift system that respects personal time. Employees benefit from robust health insurance, transport facilities, and a vibrant campus life with wellness and engagement activities.

Graduation (B.Sc, B.A, B.Com, B.C.A, B.B.A or equivalent) completed in 2024, 2025 or 2026 from any recognized university. Only Arts & Science graduates are eligible; BE/B.Tech, postgraduate, diploma, and AI course holders are not eligible. Minimum 10+2+3 (15 years) of education required. Must have passed 2026 batch results (if applicable). No backlogs allowed at the time of interview. Candidates must be willing to work from the office and travel within 15 km for free transportation.

Round 1: Walk‑in aptitude & typing test → Round 2: Functional interview (process knowledge, communication skills) → Round 3: HR interview (fitment, availability, salary discussion)

Sagility India is a technology‑enabled Business Process Management (BPM) services provider that specializes in healthcare payer and provider solutions. With over 28,000 employees across 15 cities and 5 countries, Sagility leverages advanced analytics, automation, and domain expertise to deliver end‑to‑end member and patient experiences. The company’s core offering includes clinical case management, payment integrity, claims cost containment, and digital engagement platforms. Recognized by Everest Group as a leader in Healthcare Payer Operations (2022), Sagility continues to expand its footprint in the BPO sector while maintaining a strong focus on employee growth and well‑being. The Mega Walk‑in Drive is aimed at fresh graduates from Arts and Science streams who are eager to start a career in an international non‑voice process. As a Trainee Process Consultant, you will be the front‑line liaison for global clients, handling data entry, documentation, and customer communication through chat, email, and portal interfaces. The role offers a structured learning path, exposure to multinational projects, and the opportunity to develop core BPO competencies such as process adherence, quality assurance, and stakeholder management. Key Responsibilities: 1. Manage inbound and outbound communications via email, chat, and ticketing systems for international clients. 2. Accurately enter and verify data in client‑specific applications while maintaining confidentiality. 3. Follow standard operating procedures (SOPs) to ensure compliance with service level agreements (SLAs). 4. Perform basic troubleshooting and escalation of complex issues to senior consultants. 5. Maintain daily productivity targets including handling volume and turnaround time. 6. Participate in rotational shift schedules, including night shifts, to provide 24x7 coverage. 7. Contribute to continuous improvement initiatives by suggesting process enhancements. 8. Attend regular training sessions on industry tools, communication etiquette, and compliance. 9. Generate periodic reports on performance metrics for internal review. 10. Uphold a customer‑centric attitude, ensuring high satisfaction scores. Tech Stack & Tools: Microsoft Office Suite, Google Workspace, proprietary CRM/Ticketing platforms, basic spreadsheet and data‑entry applications, internet browsers, and typing software. Growth Path: Starting as a Trainee Process Consultant, high performers can progress to Senior Consultant, Team Lead, Operations Manager, and eventually specialize in client handling or quality assurance roles. Sagility’s internal training programs and mentorship culture accelerate skill development and career mobility. Why Join Sagility? - Work with global healthcare clients, gaining exposure to international standards and best practices. - Structured onboarding and continuous learning opportunities, including certifications. - Competitive CTC for freshers, free transportation within 15 km, and a vibrant campus environment at RMZ Keppel One Paramount, Porur. - Emphasis on work‑life balance through rotational shifts, employee wellness programs, and robust HR policies. - Strong employee engagement initiatives, recognition awards, and a culture that values diversity and inclusion.