Specialist MIS Executive (BPO)

Startek’s interview process typically spans three rounds: an initial aptitude test, a hands‑on Excel/MIS case study, and a final HR discussion. The difficulty is moderate; aptitude focuses on speed and accuracy, while the technical round evaluates practical Excel skills like Pivot Tables and VLOOKUP. Candidates are advised to rehearse real‑world reporting scenarios and be ready to discuss data‑driven decision making.

Startek fosters a performance‑oriented yet supportive work environment where learning is encouraged through regular upskilling sessions. Employees enjoy a balanced work‑life schedule, flexible shift options and clear growth pathways, making it a preferred employer for ambitious BPO professionals.

Any graduate (UG) from any discipline with minimum 60% aggregate. Candidates from the 2024, 2025 or 2026 batches are eligible. No active backlogs at the time of joining. Strong command of English (both written and spoken) is required.

Round 1: Aptitude & Logical Reasoning test → Round 2: Excel & MIS Technical assessment (hands‑on case study) → Round 3: HR interview focusing on fit, communication and career goals

Startek (Aegis Customer Support Services Pvt. Ltd.) is a global leader in customer experience management, offering end‑to‑end BPO solutions across more than 30 countries. With a strong footprint in India, the company serves Fortune‑500 clients in telecom, banking, e‑commerce and technology sectors. Its Bengaluru centre, located at Shivaji Nagar, is known for a vibrant mix of operations, analytics and technology teams that drive continuous improvement for client businesses. The organization emphasizes a culture of learning, performance‑driven growth and employee well‑being, earning it consistently positive reviews on employer platforms. The Specialist MIS Executive role sits within the Operations Support function of the Customer Success, Service & Operations department. The incumbent will be responsible for turning raw operational data into actionable insights that help improve agent productivity, schedule adherence and overall service quality. This is a walk‑in hiring drive, offering fresh graduates and early‑career professionals a fast‑track entry into the BPO analytics space. Key Responsibilities: 1. Prepare daily, weekly and monthly MIS reports using advanced Excel functionalities. 2. Generate Agent Performance Reports, Schedule Adherence Reports and Roster Management Reports. 3. Build and maintain Pivot Tables, VLOOKUP/HLOOKUP, INDEX‑MATCH, SUMIF/SUMIFS based dashboards. 4. Analyse trends, identify gaps and recommend process improvements to operations managers. 5. Coordinate with workforce management and operations teams to ensure data accuracy. 6. Automate repetitive reporting tasks through Excel macros or simple VBA scripts. 7. Maintain real‑time performance trackers and visual dashboards for senior leadership. 8. Conduct data validation, cleansing and ensure compliance with internal data‑governance standards. 9. Support ad‑hoc analytical requests from cross‑functional stakeholders. 10. Contribute to continuous improvement initiatives by suggesting new metrics or reporting formats. Tech Stack: Microsoft Excel (advanced), Power Query, basic SQL for data extraction, VBA/macros for automation, and familiarity with BI tools such as Power BI or Tableau is a plus. Growth Path: Starting as a Specialist MIS Executive, high performers can progress to Senior MIS Analyst, MIS Manager, and eventually to Operations Analytics Lead, with opportunities to move into broader Business Intelligence or Process Excellence roles. Why Join Startek? The company offers a structured learning environment, exposure to global clients, and a clear career ladder. Employees benefit from regular training, mentorship programs, and a collaborative culture that rewards data‑driven decision making. Competitive compensation (2.5‑5 LPA) and a walk‑in interview process make it an attractive option for fresh talent looking to launch a career in BPO analytics.