Selling Partner (SP) Support Associate, SPS

The SPS interview process typically starts with a timed online assessment focusing on quantitative aptitude and English proficiency. Successful candidates move to a functional interview where they face scenario‑based questions, role‑plays, and communication tests to gauge seller‑support aptitude. The final HR round assesses cultural fit, motivation, and salary expectations. Preparation should focus on clear articulation, empathy, and data‑driven problem solving.

SPS promotes a collaborative and high‑energy culture where associates are encouraged to share ideas and take ownership of seller issues. The team offers clear growth pathways, regular upskilling sessions, and a balanced work‑life environment supported by flexible shift options.

Graduate (any discipline) with minimum 60% aggregate; fluent in English (spoken, written, read); typing speed of at least 30 wpm with 93% accuracy; proficient in Windows OS and MS Office (Word, Excel, Outlook); no active backlogs at the time of joining; recent graduates from batches 2022‑2025 are preferred.

Round 1: Online Assessment (aptitude, logical reasoning, English) → Round 2: Functional Interview (situational questions, role‑play, communication skills) → Round 3: HR Interview (fit, motivation, salary expectations)

SPS (Selling Partner Support) is a strategic business unit within Amazon that helps millions of sellers across the globe succeed on the Amazon marketplace. Operating out of multiple Indian locations, SPS combines Amazon’s cutting‑edge technology with a customer‑centric culture to resolve seller issues, improve operational efficiency, and drive growth for both sellers and Amazon. The team works closely with cross‑functional stakeholders such as product, finance, logistics and legal, ensuring that sellers receive timely, accurate, and empathetic support. As part of Amazon’s broader commitment to a diverse and inclusive workplace, SPS offers a fast‑paced, data‑driven environment where fresh talent can quickly own responsibilities and see the impact of their work on real customers. The role of an SPS Associate is to act as the primary point of contact for Amazon’s Selling Partners. You will handle inbound and outbound communications via phone, chat, and email, diagnosing and resolving complex queries related to listings, payments, policy compliance, and account health. The position demands a high degree of professionalism, strong analytical thinking, and the ability to juggle multiple cases while meeting stringent service level agreements. You will also contribute to process improvements, share best practices with teammates, and help maintain the confidentiality and security of seller data. Key responsibilities include: 1. Respond to seller inquiries across phone, chat, and email while adhering to SLA targets. 2. Diagnose and resolve complex operational issues using logical reasoning and data interpretation. 3. Build trust with sellers through active listening, empathy, and clear communication. 4. Navigate Amazon’s internal tools and CRM systems to retrieve and update seller information. 5. Maintain accurate case documentation and ensure data security compliance. 6. Meet quality and productivity metrics consistently. 7. Collaborate with internal stakeholders to expedite issue resolution. 8. Identify recurring problems and suggest process enhancements. 9. Participate in team knowledge‑sharing sessions and training programs. 10. Demonstrate a continuous learning mindset and adapt to evolving policies. The tech stack primarily involves Windows OS, Microsoft Office Suite (Excel, Word, Outlook), Amazon internal ticketing platforms, and basic data analysis tools. Career growth can lead to Senior Associate, Team Lead, Operations Manager, or specialized roles in policy, analytics, or seller‑experience strategy. Joining SPS offers the chance to work within Amazon’s world‑class ecosystem, gain deep e‑commerce insights, and develop a robust skill set in customer support, problem solving, and data‑driven decision making.