Freshers Walk-in drive - Voice Process

INFINX’s interview process typically consists of three rounds: an initial telephonic screening to verify eligibility, a technical/functional interview focusing on claim handling, communication skills, and basic computer knowledge, followed by an HR interview that assesses cultural fit and shift readiness. The difficulty is moderate, with emphasis on clear articulation and scenario‑based problem solving. Candidates should practice mock calls, review basic healthcare billing terminology, and be ready with examples of teamwork and problem resolution.

INFINX promotes a performance‑driven yet employee‑friendly culture. Employees benefit from regular upskilling programs, transparent growth paths, and a balanced work‑life environment supported by flexible shift options and on‑site amenities.

Any graduate or undergraduate degree from any stream. No specific branch restriction. Minimum 60% aggregate (or equivalent CGPA) preferred. No active backlogs at the time of joining. Good command of spoken and written English. Basic computer knowledge. Willingness to work in shifts.

Round 1: Initial Screening → Round 2: Technical/Functional Interview → Round 3: HR Interview

INFINX is a prominent player in the Indian IT services and consulting space, delivering end‑to‑end solutions for global clients across domains such as healthcare, finance, and technology. With a strong focus on the US healthcare Revenue Cycle Management (RCM) segment, INFINX has built a reputation for leveraging cutting‑edge claim processing platforms and a customer‑centric approach. The company’s culture emphasizes continuous learning, performance‑driven incentives, and a collaborative environment that encourages fresh talent to grow quickly. The Hyderabad campus, located in the vibrant IT hub of Mindspace, Hitech City, serves as a strategic center for the company’s US‑focused operations. Here, INFINX provides a structured onboarding program, on‑the‑job training, and a one‑way cab facility to ensure a smooth transition for new joiners. The organization’s commitment to employee welfare is reflected in its medical insurance, performance‑based bonuses, and clear career progression pathways. **Role Summary** As an AR Caller in the US Healthcare RCM division, you will act as a liaison between INFINX and US insurance carriers, ensuring that medical claims are processed, tracked, and resolved efficiently. This entry‑level position is ideal for fresh graduates who possess strong English communication skills, basic computer literacy, and a willingness to work in rotational shifts. **Key Responsibilities** 1. Follow up with US insurance companies on unpaid or pending medical claims. 2. Analyze claim denials, identify root causes, and initiate corrective actions. 3. Update claim records in the RCM system with accurate notes and status changes. 4. Coordinate with internal billing, finance, and operations teams to gather required documentation. 5. Achieve daily productivity targets such as number of calls, claims processed, and resolution rate. 6. Maintain quality standards by adhering to call scripts, compliance guidelines, and data privacy norms. 7. Generate periodic reports on claim status and escalation trends. 8. Participate in regular training sessions to stay updated on insurance policies and claim handling best practices. 9. Provide feedback to process improvement teams based on field observations. 10. Assist in handling escalated queries from senior management when required. **Tech Stack** - Microsoft Office Suite (Excel, Word, Outlook) - Claim Management Software (e.g., Epic, Cerner, or proprietary RCM platforms) - Customer Relationship Management (CRM) tools - Basic knowledge of SQL for data extraction (optional) - Internet and VoIP telephony systems **Growth Path** Entry‑level AR Caller → Senior AR Analyst → Team Lead → Operations Manager → Regional Head (Healthcare RCM). The company encourages internal mobility, offering certifications and leadership workshops to fast‑track high‑performers. **Why Join INFINX** - Direct exposure to the US healthcare ecosystem, a high‑growth industry. - Structured training and mentorship from experienced RCM professionals. - Attractive incentive structure and clear promotion criteria. - Supportive work culture that values work‑life balance and employee well‑being. - Opportunity to develop niche skills in medical billing, insurance negotiations, and data analytics. Overall, this role offers a solid foundation for a career in healthcare BPO, with ample opportunities to upskill and advance within a reputable organization.