Customer Support Executive

The Sagility interview process typically starts with a brief HR screening to assess communication skills and cultural fit, followed by a short aptitude or situational assessment. The final round is an Operations (OPS) interview where you may handle a mock call or role‑play scenario. The overall difficulty is moderate; focus on clear articulation, basic problem‑solving, and a calm demeanor. Practicing mock calls and reviewing healthcare terminology can give you an edge.

Sagility India promotes a performance‑driven yet employee‑friendly culture where learning and growth are encouraged. Employees receive regular upskilling sessions, clear KPI targets, and a supportive management team that values work‑life balance through flexible shift options and on‑site amenities.

Any Graduate (any discipline) or Intermediate pass‑out; no B.E./B.Tech/MBA required. Freshers with up to 6 months of experience are eligible. Must possess excellent verbal and written communication skills in English, good listening ability, and basic computer literacy. Must be flexible to work night shifts and from the office. Candidates should have a clean academic record with no pending backlogs. A government‑issued photo ID and an updated resume are mandatory for the walk‑in interview.

Round 1: HR Screening → Round 2: Assessments → Round 3: Operations (OPS) Round

Sagility India is a fast‑growing Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that specializes in delivering end‑to‑end customer experience solutions for global clients, especially in the US healthcare domain. With a workforce of over 10,000 professionals across multiple delivery centers, Sagility prides itself on a culture of continuous learning, performance‑driven incentives, and a strong emphasis on employee well‑being. The Hyderabad campus, located in the vibrant Whitefield area, offers modern infrastructure, a collaborative environment, and easy access to public transport, making it an attractive destination for fresh talent. The role of Customer Support Executive is designed for recent graduates or intermediate pass-outs who are eager to start a career in voice‑based customer service. As a front‑line representative, you will handle inbound and outbound calls for US‑based healthcare clients, providing accurate information, resolving queries, and ensuring a seamless experience for patients and stakeholders. This position offers a clear growth trajectory, starting from executive level to senior executive, team lead, and eventually supervisory roles, based on performance and skill development. Key responsibilities include: 1. Answering and placing calls for US healthcare customers with professionalism and empathy. 2. Verifying patient information and maintaining confidentiality as per HIPAA guidelines. 3. Providing accurate information on appointments, billing, and insurance queries. 4. Resolving escalations and troubleshooting issues in real time. 5. Documenting interactions in CRM tools and updating case logs. 6. Meeting daily call‑handling targets and quality metrics. 7. Participating in regular training sessions and knowledge‑share forums. 8. Collaborating with cross‑functional teams such as billing, claims, and technical support. 9. Adhering to shift schedules, including night shifts, and maintaining punctuality. 10. Contributing ideas for process improvement and customer satisfaction. The tech stack for this role primarily includes VoIP telephony systems, CRM platforms (like Salesforce or Zoho), MS Office suite, and basic computer operations. Sagility invests heavily in training its executives on industry‑specific terminology, soft‑skill development, and compliance standards, ensuring that every employee is equipped to handle complex queries. Why join Sagility? The company offers a two‑way cab facility within a 30‑km radius, a supportive onboarding program, performance‑linked incentives, and a transparent promotion policy. Freshers benefit from a structured learning path, exposure to international standards, and the opportunity to build a solid foundation in customer support for the healthcare sector. The dynamic work culture, coupled with regular feedback cycles, makes Sagility an excellent launchpad for a long‑term career in BPO and beyond.