SPS Associate, SPS

The typical SPS interview experience involves a phone/video interview, followed by a technical interview, and finally an HR interview. The interview questions are designed to assess the candidate's problem-solving skills, critical thinking, and decision-making abilities. It is recommended to practice common interview questions and prepare for a company interview to increase the chances of success.

SPS has a positive and inclusive work culture that values diversity and promotes growth opportunities. The company provides a supportive environment that encourages employees to learn and grow. With a focus on customer satisfaction, SPS has a strong commitment to delivering exceptional service to Selling Partners.

Graduate in any discipline, fluent in English language, 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment, Business acumen in areas of e-commerce and retail is advantageous, Typing skills of 30 words per minute with an accuracy of 93%

Round 1: Phone/Video Interview → Round 2: Technical Interview → Round 3: HR Interview (based on company knowledge)

SPS is a subsidiary of Amazon, dedicated to providing support to Selling Partners (SP) who sell on Amazon stores. As an SPS Associate, you will be the primary point of contact between Amazon and our Selling Partners. Your role will be to provide timely and accurate operational support to Selling Partners, addressing their issues effectively while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and/or email cases. You will be expected to contribute to a positive team environment and drive process improvements as applicable. As an SPS Associate, you will have a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for this role. You will be responsible for resolving complex queries from Selling Partners, leveraging strong critical thinking and decision-making skills. You will also be expected to provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening, and rapport building. You will be adept at navigating multiple communication channels concurrently, including phone, chat, and email, to engage with Selling Partners effectively. You will demonstrate effective, clear, and professional written and oral communication. You will listen closely and empathetically to Selling Partners, understand, paraphrase, and prioritize their needs, then provide appropriate solutions. You will consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals. You will maintain excellent levels of confidentiality and data security standards, adhering to company policies, code of conduct, and a commitment to exceptional Selling Partner service. You will actively seek solutions through logical reasoning and data interpretation independently. You will foster a positive and cooperative team environment. You will demonstrate enthusiasm for learning and commitment to continuous improvement. At SPS, we believe in empowering our employees to deliver the best results for our customers. We have an inclusive culture that values diversity and promotes growth opportunities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. As an SPS Associate, you will have the opportunity to work in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. You will be part of a team that is dedicated to providing exceptional service to Selling Partners and driving process improvements. If you are a motivated and customer-centric individual who is looking for a challenging and rewarding role, then this is the perfect opportunity for you. Join us at SPS and be a part of our mission to deliver the best results for our customers.