International Voice Executive

Candidates typically face three rounds: an online aptitude test that evaluates quantitative, logical, and verbal abilities; a voice assessment where interviewers gauge English fluency, diction, and call handling skills through mock scenarios; and a final HR interview that explores motivation, availability for rotational shifts, and cultural fit. The process is moderately challenging but manageable with good preparation on communication and basic aptitude.

Sagility India fosters a friendly, learner‑centric environment with weekend offs and a free two‑way cab service for safe commuting. The company emphasizes continuous upskilling, clear growth pathways, and a balanced work‑life approach, especially for fresh graduates.

Fresh graduates (2022‑2025 pass outs) with a bachelor's degree in B.Com, B.Sc, B.B.A, B.A, or B.Pharma (non‑technical streams only). Minimum aggregate of 60% (or equivalent CGPA) is preferred. No active backlogs at the time of joining. Candidates must be willing to work rotational shifts and possess strong English communication skills. BE/B.Tech, postgraduate, and diploma holders are not eligible.

Round 1: Resume screening and online aptitude test → Round 2: Voice and communication skills assessment (including mock calls) → Round 3: HR interview focusing on fit, motivation, and availability for shifts

Sagility India is a prominent Business Process Management (BPM) and BPO firm that specializes in the US healthcare domain. With a strong focus on claims processing, patient support, and revenue cycle management, the company leverages advanced technology platforms and a skilled workforce to deliver high‑quality services to global healthcare providers. Over the years, Sagility has built a reputation for reliability, compliance, and customer‑centric solutions, making it a preferred partner for many US‑based health insurers. The organization prides itself on a vibrant work culture that encourages continuous learning, offers clear career progression, and supports fresh talent through structured training programs. The role of International Voice Executive is designed for fresh graduates who are eager to start a career in a global environment. As an International Voice Executive, you will be the first point of contact for US customers, handling healthcare claim queries, updating records, and ensuring that service level agreements (SLAs) are met. The position demands excellent English communication, quick decision‑making, and the ability to work in rotational shifts. You will receive comprehensive on‑the‑job training that covers claim processing tools, compliance standards, and soft‑skill development, preparing you for a long‑term career in the healthcare BPO sector. Key responsibilities include: processing US healthcare claims with accuracy and within stipulated timelines; handling and resolving customer queries in a professional manner; maintaining and updating customer records in the claim management system; ensuring strict adherence to client SLAs, quality standards, and compliance guidelines; utilizing quick decision‑making skills to keep workflow smooth and resolve issues promptly; delivering exceptional service to achieve high customer satisfaction scores; documenting interactions and escalations for continuous improvement; collaborating with cross‑functional teams such as quality assurance and operations for process enhancements; participating in regular training sessions and performance feedback loops; and contributing ideas for process optimization and cost‑efficiency. The tech stack typically involves claim processing software (e.g., MedAssist, Avaya), Microsoft Office suite, and basic CRM tools. Career growth can follow a clear path from Executive to Team Lead, Operations Supervisor, and eventually Managerial roles, with opportunities to specialize in areas like Quality Assurance or Process Management. Joining Sagility offers weekend offs, a free two‑way cab facility, a supportive culture tailored for freshers, and the chance to build an international career without prior experience.