Freshers Walk-in Drive - Voice & non-voice Process

INFINX's interview process usually starts with a short written aptitude test followed by a technical interview that assesses claim‑handling knowledge, communication skills and basic computer proficiency. The final HR round focuses on cultural fit, salary expectations and availability. Candidates report that the interviews are moderate in difficulty and that clear, concise answers with real‑world examples are valued.

INFINX promotes a collaborative environment where learning and innovation are encouraged. Employees benefit from performance‑linked incentives, regular upskilling programs and a balanced work‑life approach. The company’s growth trajectory offers clear promotion pathways for high‑performing individuals.

Any graduate or undergraduate degree (Engineering, Commerce, Arts, Science etc.) is acceptable. Minimum aggregate of 60% (or CGPA 6.0/10) is preferred. Candidates from the 2022‑2026 batch can apply. No active backlogs at the time of joining. Good command of spoken and written English and basic computer literacy (MS Office) are mandatory. Willingness to work in shifts and adhere to the walk‑in security protocol.

Round 1: Written aptitude & logical reasoning test → Round 2: Technical/Domain interview (focus on claim handling, communication skills) → Round 3: HR interview (fitment, salary discussion, availability)

INFINX is a fast‑growing IT Services & Consulting firm headquartered in Hyderabad. The company focuses on delivering end‑to‑end solutions for the healthcare revenue cycle management (RCM) space, especially for US‑based clients. With a strong emphasis on technology, process excellence and customer satisfaction, INFINX has built a reputation for being a reliable partner to insurance carriers and healthcare providers. The work culture promotes continuous learning, cross‑functional collaboration and a performance‑driven mindset, making it an attractive destination for fresh talent. The role advertised is for an Operations Support – AR Caller in the US Healthcare RCM division. As a fresh graduate, you will be the first point of contact with US insurance companies, handling claim follow‑ups, denial analysis and status updates. The position offers on‑the‑job training, a one‑way cab facility, performance‑based incentives and medical insurance. It is a full‑time, office‑based role in Hyderabad’s IT Raheja Mindspace campus. Key responsibilities include: - Follow up on unpaid medical claims with US insurance carriers. - Analyse claim denials and provide corrective actions. - Update claim status in the CRM with accurate, concise notes. - Coordinate with internal billing, finance and operations teams to close gaps. - Meet daily productivity targets such as number of calls and claims processed. - Maintain quality standards by adhering to call scripts and compliance guidelines. - Escalate complex issues to senior team members or supervisors. - Participate in regular training sessions and knowledge‑sharing forums. - Generate periodic reports on claim status and resolution metrics. - Contribute ideas for process improvement and automation. Tech stack primarily involves MS Office (Excel, Word), basic CRM tools, and internet‑based communication platforms. The growth path typically moves from Associate → Senior Associate → Team Lead → Operations Manager, with opportunities to shift into specialized RCM or client‑facing roles. Joining INFINX provides exposure to the US healthcare ecosystem, a clear incentive structure, and a supportive environment that values fresh perspectives and career progression.