Mega Walk-in Drive For International Non-Voice Process - Freshers

Sagility’s interview typically starts with a brief walk‑in assessment focusing on communication clarity, typing speed and basic computer tasks. Candidates may then face a situational round where they discuss handling customer queries and night‑shift readiness. The process is moderate in difficulty, and preparation on aptitude, English proficiency and role‑specific scenarios greatly helps.

Sagility India promotes a collaborative and learning‑centric work culture where employees are encouraged to upskill through regular training. The company offers clear growth pathways, performance‑linked incentives and a balanced work‑life approach, especially with free transportation for nearby staff.

Graduation mandatory (2024‑2026 pass outs) in Arts & Science streams such as B.A., B.Sc., B.Com, B.B.A., B.C.A., etc. Minimum 10+2+3 (15 years) of education. No specific percentage requirement mentioned; candidates should have cleared all semesters with no active backlogs. BE/B.Tech, postgraduate and diploma candidates are not eligible. Candidates must be willing to work from the Chennai office and attend rotational night shifts.

Round 1: Walk‑in face‑to‑face interview → Round 2: HR discussion (if required) → Final Offer

Sagility India is a fast‑growing Business Process Management (BPM) and BPO services provider headquartered in Chennai. With a client portfolio that spans finance, telecom, healthcare and e‑commerce, the company delivers end‑to‑end solutions such as customer support, data processing, transcription and back‑office operations. Sagility prides itself on a culture of continuous learning, merit‑based growth and a strong focus on employee well‑being. The organization has been recognized for its high employee satisfaction scores on platforms like AmbitionBox, and it invests heavily in training programs, internal mobility and performance‑linked incentives. The Mega Walk‑in Drive is a one‑time recruitment event aimed at hiring fresh graduates for the role of Trainee Process Consultant in the International Non‑Voice Process. Candidates will work from the RMZ Keppel One Paramount campus in Porur, Chennai, and will be required to serve in rotational night‑shift schedules to support global clients. The role is ideal for recent Arts & Science graduates who possess good English communication, typing speed and basic computer navigation skills. Sagility offers a CTC of 2.15 LPA, which translates to a monthly take‑home of roughly Rs 13,500, along with free transportation within a 15 km radius of the office. Key responsibilities include: 1. Handling inbound and outbound non‑voice queries from international customers via email, chat and ticketing systems. 2. Accurately entering and updating customer data in the CRM platform. 3. Resolving customer issues by following standard operating procedures and escalating when necessary. 4. Maintaining quality standards and meeting daily/weekly KPI targets such as response time, resolution rate and customer satisfaction. 5. Participating in regular training sessions to upskill on product knowledge and soft‑skills. 6. Collaborating with team members and supervisors to ensure smooth shift handovers. 7. Adhering to data security and confidentiality guidelines. 8. Providing feedback on process improvements and documenting recurring issues. 9. Managing shift schedules and being flexible to work night‑time rotations. 10. Contributing to a positive team environment through effective communication and interpersonal skills. The technology stack primarily includes Microsoft Office Suite, ticketing tools (such as Zendesk or Freshdesk), and basic data entry applications. While no advanced programming is required, familiarity with spreadsheet functions and internet navigation is essential. Career progression can lead to roles such as Senior Process Associate, Team Lead, Operations Manager or specialized positions in quality assurance and client handling. Joining Sagility offers freshers a structured onboarding experience, exposure to international client interactions, and a clear path for professional growth within a supportive ecosystem.