Customer Support Executive & Sr Executive

Hexaware’s interview process for this role typically consists of four stages: an initial HR screening to verify eligibility and cultural fit, an operations round focusing on call‑handling scenarios and language proficiency, a technical assessment that tests aptitude and basic computer skills, and finally a client interview that evaluates communication style and problem‑solving ability. Candidates should practice mock calls, brush up on basic math and logical reasoning, and be ready to demonstrate clear, polite speech in the required language.

Hexaware promotes a culture of innovation and teamwork, offering employees regular learning opportunities and a supportive environment. The company emphasizes work‑life balance through flexible shift patterns and employee wellness programs.

Any graduate (any branch) with no arrears; minimum 60% aggregate (preferred but not mandatory); batch year up to 2025; 0‑4 years of experience in inbound/outbound voice process; immediate joiners only; must be able to provide all documents for background verification; fluency in at least one of the listed languages (Tamil, Telugu, Kannada, Malayalam, Hindi, English).

Round 1: HR round → Round 2: Operations round → Round 3: Technical Assessment → Round 4: Client interview

Hexaware Technologies is a global IT services and consulting firm that has been delivering digital transformation, cloud, and data‑analytics solutions to Fortune 500 clients for over two decades. Headquartered in Mumbai, Hexaware operates across 30+ countries with a strong focus on innovation, automation and customer centricity. The company’s culture emphasizes continuous learning, collaborative problem‑solving and a commitment to sustainability, making it a preferred employer for fresh talent and experienced professionals alike. The role of Customer Support Executive & Sr Executive is a frontline position in Hexaware’s Domestic Voice Process unit. Candidates will handle inbound and outbound calls for a variety of client accounts, ensuring high‑quality service delivery while adhering to rotational shift schedules. The position is office‑based in Chennai and is open to immediate joiners with 0‑4 years of experience in BPO or call‑center environments. Key responsibilities: - Answer and place domestic voice calls across multiple languages (Tamil, Telugu, Kannada, Malayalam, Hindi, English). - Resolve customer queries, complaints and service requests with empathy and accuracy. - Maintain call‑handling metrics such as AHT, CSAT and first‑call resolution. - Document interactions in CRM tools and update customer records in real time. - Participate in daily team huddles and share best practices. - Provide feedback to operations for process improvements. - Adhere to quality standards and compliance guidelines. - Manage rotational shift schedules and maintain punctuality. - Upsell or cross‑sell services where applicable, meeting target KPIs. - Assist in training new hires during onboarding. Technical stack and tools: The role primarily uses voice‑over‑IP platforms such as Avaya and Genesys, CRM applications like Salesforce or ServiceNow, and standard office productivity suites (MS Office, Google Workspace). Basic knowledge of ticketing systems and data entry is essential. Growth path: Hexaware offers a clear career ladder for customer support professionals. High‑performing Executives can progress to Senior Executive, Team Lead, Operations Supervisor, and eventually to Managerial roles within the BPO vertical. The company also provides internal mobility to other domains such as IT services, analytics and automation, supported by regular training programs and certifications. Why join Hexaware: Employees benefit from a competitive salary structure that rewards language proficiency, a vibrant campus‑like work environment, and exposure to global client projects. The firm’s emphasis on up‑skilling, mentorship and work‑life balance makes it an attractive launchpad for fresh graduates aiming to build a long‑term career in the technology‑enabled services industry.