We are hiring For Non-Voice process! (Only Females)

Candidates typically face a three‑stage process: an online aptitude test covering logical reasoning, quantitative ability and English; a role‑play or situational assessment where they simulate handling email/chat queries; and a final HR interview focusing on cultural fit, availability and salary expectations. The difficulty is moderate, and practicing communication scenarios and aptitude questions greatly improves success chances.

Sutherland promotes a performance‑driven yet inclusive culture where employees are encouraged to innovate and upskill. The company offers regular learning modules, mentorship programs, and a clear promotion pathway, ensuring a balanced work‑life experience even with rotational shifts.

Female candidates only; Any graduate (B.A, B.Com, B.Sc, etc.) except B.Tech; Minimum 60% aggregate (preferred but not mandatory); Must be a fresher with no prior work experience; Must reside within 15 km radius of Uppal, Hyderabad; Immediate joiners preferred; No active backlogs at the time of joining; Valid government ID and proof of residence required.

Round 1: Online aptitude test (logical reasoning, quantitative, English) → Round 2: Role‑play / situational assessment (non‑voice communication) → Round 3: HR interview (fitment, availability, salary expectations)

Sutherland Global Services is a leading business process outsourcing (BPO) and digital transformation company with a presence in over 20 countries. Founded in 1986, Sutherland helps global enterprises improve customer experience, streamline operations and accelerate digital initiatives. The firm is known for its strong focus on technology‑enabled services, robust training programs, and a culture that encourages continuous learning and career growth. With a workforce of more than 50,000 professionals, Sutherland serves clients across industries such as banking, healthcare, telecom, and e‑commerce, delivering both voice and non‑voice solutions. The Hyderabad campus, located at Survey No‑1, 6, Uppal‑Ramanthapur Rd, is a state‑of‑the‑art facility that offers modern workspaces, a two‑way cab service for employees within a 15 km radius, and a vibrant campus life. The company’s emphasis on employee well‑being, diversity and inclusion makes it an attractive destination for fresh graduates, especially women looking to start a career in the BPO sector. **Role Summary** As a Non‑Voice Customer Support Executive, you will be part of an international support team handling email, chat and ticket‑based queries for global clients. The role is office‑based with rotational shifts (including night shifts) and offers a five‑day work week with two rotating week‑offs. Immediate joiners are preferred, and the position is open exclusively to female freshers who reside within 15 km of the Uppal location. **Key Responsibilities** 1. Respond to customer inquiries via email, chat and ticketing platforms in a clear, courteous and timely manner. 2. Resolve issues related to product usage, billing, account management and service requests. 3. Escalate complex cases to senior analysts while maintaining proper documentation. 4. Maintain high quality scores by adhering to standard operating procedures and service level agreements. 5. Participate in regular training sessions to stay updated on product knowledge and communication best practices. 6. Contribute to knowledge‑base articles and process improvements. 7. Achieve daily and weekly performance targets such as first‑contact resolution and customer satisfaction. 8. Collaborate with cross‑functional teams (technical, finance, operations) to ensure seamless issue resolution. 9. Provide feedback on recurring issues to help improve client products and services. 10. Uphold data privacy and security guidelines at all times. **Tech Stack & Tools** The role primarily uses CRM and ticketing tools like Salesforce Service Cloud, Zendesk, or Freshdesk, along with Microsoft Office Suite, Google Workspace, and internal knowledge‑base platforms. Basic computer literacy and proficiency in typing are essential. **Growth Path** Sutherland offers a clear career ladder: starting as a Non‑Voice Associate, you can progress to Senior Associate, Team Lead, Operations Manager, and eventually to specialized roles in Quality Assurance, Process Management or Client Services. The company encourages internal mobility and provides regular upskilling opportunities through its Sutherland Academy. **Why Join Sutherland?** - Competitive entry‑level salary with performance incentives. - Structured training and mentorship from industry experts. - Robust employee benefits, including health insurance, paid leaves, and cab facility. - A supportive environment that promotes gender diversity and work‑life balance. - Exposure to global clients, enhancing your communication and problem‑solving skills. Overall, this role offers a solid foundation for fresh graduates to launch a rewarding career in the BPO sector while working for a globally recognized brand.