Wipro conducting Walk-in Drive For Freshers For Customer Support Role

Round 1: Written aptitude test (logical reasoning, quantitative, English) → Round 2: Technical/role‑specific interview focusing on communication, scenario handling and analytical skills → Round 3: HR interview covering motivation, cultural fit and availability

Wipro promotes a collaborative work environment with a strong emphasis on learning and mentorship. Employees benefit from regular up‑skilling programs, flexible shift options and a balanced approach to work‑life integration. The company’s global footprint offers exposure to diverse projects and clear pathways for career advancement.

Wipro’s interview process typically begins with a timed aptitude test assessing quantitative, logical and verbal abilities. Shortlisted candidates then face a technical interview that evaluates communication skills, scenario‑based problem solving and understanding of customer service principles. The final HR round focuses on cultural fit, motivation and availability for rotational shifts. Overall difficulty is moderate; thorough practice of aptitude questions and mock customer interactions greatly improves success chances.

Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) with a valid degree certificate; minimum 60% aggregate (if specified by campus); no pending backlogs; must possess all original documents including PC & CMM; must have Voter ID, PAN Card, recent passport‑size photograph and graduation documents; only freshers (no prior work experience) are eligible; immediate joiners preferred; candidates currently pursuing graduation or post‑graduation are not eligible.

Wipro Ltd. is a global leader in information technology, consulting and business process services, employing more than 170,000 professionals across 175+ cities worldwide. With a strong focus on digital transformation, cloud, AI and cybersecurity, Wipro helps enterprises modernise their operations and deliver superior customer experiences. The company is known for its robust governance, sustainability initiatives and a culture that encourages continuous learning and innovation. Over the years, Wipro has built a reputation for delivering end‑to‑end solutions for clients in banking, healthcare, retail, manufacturing and many other sectors. The Customer Support role advertised in this walk‑in drive is part of Wipro’s Back Office Operations within the Customer Success, Service & Operations department. Fresh graduates will join a dynamic team that handles both customer and seller queries, ensuring smooth transaction flows and adherence to business policies. The position is office‑based in Hyderabad and operates on a rotational shift schedule, including night shifts, to provide 24x7 support coverage. Candidates will be expected to work five days a week with two days of rotational week‑off, offering a balanced work‑life rhythm while still delivering consistent service. Key responsibilities: 1. Respond to inbound customer and seller queries via phone, email and chat. 2. Verify and resolve issues related to orders, payments, refunds and product information. 3. Follow standard operating procedures and business policies meticulously. 4. Document interactions in the CRM system with accurate details. 5. Escalate complex problems to senior support or technical teams as per guidelines. 6. Participate in shift handovers to ensure seamless continuity. 7. Maintain high levels of customer satisfaction through effective communication. 8. Generate daily/weekly reports on query volume and resolution metrics. 9. Contribute to process improvement initiatives based on observed pain points. 10. Adhere to data privacy and security standards while handling sensitive information. Tech stack: The role primarily uses Wipro’s proprietary ticketing and CRM platforms, along with Microsoft Office Suite, basic Excel for reporting, and knowledge‑base tools. Familiarity with Windows OS and internet navigation is essential. Growth path: Freshers start as Customer Support Executives and can progress to Senior Executive, Team Lead, Operations Manager and eventually to roles in Quality Assurance, Process Management or Client Relationship Management, depending on performance and skill development. Why join Wipro: Apart from a reputable brand and global exposure, Wipro offers structured training, mentorship programs, and a clear career ladder. The walk‑in drive provides an immediate opportunity for fresh graduates to enter the corporate world without prolonged campus processes, and the rotational shift model helps develop adaptability and resilience—key traits for future leadership positions.