Trainee Process Associate AR Caller

Candidates typically face four rounds: an initial HR interview to assess cultural fit, an online grammar and aptitude test, a Versant language assessment to gauge English fluency, and a final operational/technical interview focusing on AR concepts and scenario‑based questions. The difficulty is moderate; preparation on communication skills and basic billing terminology helps greatly.

AGS Health promotes a collaborative work culture where learning and performance are rewarded. Employees benefit from regular upskilling sessions, clear career ladders, and a balanced work‑life approach thanks to fixed weekend offs and two‑way cab facilities. The organization encourages open feedback and continuous improvement, fostering a supportive environment for fresh talent.

Graduate fresher (BBA, BA, B.Com, BCA, B.Pharm, B.Sc in Physics, Chemistry, CS, Maths) passed out between 2020 and 2025. Minimum 60% aggregate (or equivalent CGPA). No active backlogs at the time of joining. Candidates with career gaps are also eligible. Diploma, B.E./B.Tech/ME/M.Tech holders are not eligible.

Round 1: HR Interview → Round 2: Online Assessment (Grammar & Aptitude) → Round 3: Versant Test (Language Assessment) → Round 4: Operational/Technical Interview

AGS Health is a fast‑growing healthcare BPO that partners with hospitals, insurers and pharmaceutical firms to manage revenue cycle and patient support functions. With a presence across major Indian metros, the company leverages technology‑driven analytics to streamline claim processing, billing, and patient communications. Over the past few years, AGS Health has built a reputation for offering competitive compensation, robust training programs, and a culture that encourages continuous learning. The organization’s focus on health informatics and international voice services makes it an attractive destination for fresh graduates looking to start a career in the BPO sector. The role of Trainee Process Associate – AR Caller is designed for recent graduates who possess strong analytical abilities and can comfortably work night shifts. As a front‑line voice operator, you will engage with healthcare providers, insurers, and patients to resolve accounts receivable (AR) issues, ensure timely payments, and maintain accurate billing records. The position offers a structured learning path, starting with classroom training, followed by on‑the‑job coaching, and opportunities to move into senior analyst or team lead roles within the revenue cycle management (RCM) vertical. **Key Responsibilities** 1. Analyse outstanding AR items and initiate corrective actions through phone calls and email communication. 2. Utilize multiple tools (billing software, CRM, and analytics dashboards) to achieve payment, claim correction, or case escalation. 3. Document call outcomes and analysis details clearly in the billing system. 4. Identify and report trends such as denial patterns, credentialing gaps, and submission errors to the reporting manager. 5. Meet or exceed defined Service Level Agreements (SLAs) for call handling time, resolution rate, and quality scores. 6. Follow established policies and procedures (P&P) and stay updated with any changes. 7. Participate in regular feedback sessions and implement improvement suggestions. 8. Collaborate with cross‑functional teams like finance, credentialing, and IT to resolve complex cases. 9. Maintain adherence to night‑shift schedules and ensure punctuality for two‑way cab transport. 10. Contribute to knowledge‑base articles and process documentation for future reference. **Tech Stack & Tools**: Billing Management System, Salesforce CRM, Microsoft Excel, PowerBI dashboards, internal knowledge‑base portal, and Versant language assessment platform. **Growth Path**: Successful associates can progress to Senior AR Analyst, Team Lead, Operations Supervisor, and eventually to Process Manager or Specialist roles in health informatics. **Why Join AGS Health?** The company offers a competitive remuneration package, performance bonuses, full statutory benefits (PF, ESI, gratuity), health insurance, free two‑way cab service, and fixed weekend offs. Freshers receive comprehensive training, exposure to international voice processes, and a supportive environment that values analytical thinking and customer‑centric communication.