Associate

The Sutherland interview typically starts with a timed online aptitude test covering quantitative, logical and verbal ability. Successful candidates move to a technical interview focusing on communication skills, data interpretation and scenario‑based problem solving. The final HR round assesses cultural fit, motivation and availability for rotational shifts. Preparation should include mock tests, clear articulation of past experiences and familiarity with basic CRM tools.

Sutherland promotes a collaborative, performance‑driven culture where employees are encouraged to innovate and take ownership. The company offers structured learning programs, mentorship and a balanced approach to work‑life integration, especially with its rotational shift model.

Any graduate (10+2+3) or HSC/Diploma holder with a Mandarin language certificate. Minimum 60% aggregate in academics. No active backlogs at the time of joining. Freshers from the 2025 batch are preferred.

Round 1: Online Aptitude Test → Round 2: Technical/Logical Reasoning Interview → Round 3: HR Interview

Sutherland is a global leader in digital transformation, offering services that blend artificial intelligence, automation, cloud engineering and advanced analytics. With more than 200 patented inventions, the company partners with iconic brands across the world to redesign business processes, improve customer experiences and deliver measurable results. Its "as a service" model enables clients to adopt cutting‑edge technology without heavy upfront investment, while Sutherland’s workforce combines human expertise with AI‑driven tools to create what it calls "digital chemistry". The firm’s culture emphasizes continuous learning, collaboration and a relentless focus on performance, making it an attractive destination for fresh talent seeking exposure to multinational projects. The Associate role is an entry‑level position within Sutherland’s Vendor Management and Customer Support verticals. The incumbent will act as the first point of contact for both customers and vendors, resolving queries, escalating issues when required and maintaining a professional demeanor at all times. The role demands strong written and oral communication, logical problem‑solving and the ability to manage multiple tasks independently while adhering to departmental policies. Key responsibilities include: 1. Respond to customer issues, questions and concerns with clear, professional communication. 2. Provide prompt service to vendors and ensure timely escalation of vendor‑related problems. 3. Build platform and business knowledge to serve vendors more effectively. 4. Maintain a positive company image while handling sensitive situations. 5. Demonstrate excellent time‑management and work independently using departmental resources. 6. Contribute to a collaborative team environment and assist colleagues with difficult contacts. 7. Meet performance metrics such as quality, productivity, first‑contact resolution and attendance. 8. Use logical reasoning and data interpretation to identify trends and suggest improvements. 9. Liaise with Customer Service, Merchant Investigations, Payments and other departments to resolve seller issues. 10. Participate in rotational shifts, covering both day and night schedules. The tech stack for this role is primarily tools for ticketing, CRM and data analytics – platforms like ServiceNow, Salesforce, Excel and basic SQL are commonly used. Growth paths include moving to Senior Associate, Team Lead, Operations Manager and eventually into specialized domains such as AI‑driven analytics or cloud services. Joining Sutherland offers exposure to global processes, a fast‑paced learning environment, and a clear roadmap for career advancement. Why join? Sutherland provides a vibrant, global work culture where every voice matters, robust learning & development programs, and a performance‑based reward system. Freshers gain hands‑on experience with industry‑leading technologies while building a professional network across continents.