Associate, SDU, India Bangalore

Candidates typically face a three‑stage process: an online cognitive and personality test, a lengthy procedure‑writing assignment, and a hands‑on quality‑first assessment lasting several days. The difficulty is moderate; focus on accuracy, clear documentation, and time management. Practice aptitude questions and familiarize yourself with insurance document workflows to improve your chances.

Resource Pro promotes a performance‑driven yet employee‑friendly culture where learning and growth are encouraged through regular training and mentorship. The open‑floor setup, casual dress code, and flexible shift allowances contribute to a balanced work‑life experience, while quarterly outings and recognition programs keep morale high.

Any graduate (any stream) with minimum 60% aggregate (or 6.0 CGPA). No active backlogs at the time of joining. Freshers or candidates with up to 3 years of experience are eligible. Must be able to work in Bengaluru location.

Round 1: Criteria Corp – Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) → Round 2: Procedure Writing Assessment – Day 1 (4.5 hours) (Create a Procedure document as per the training provided) → Round 3: Quality First Assessment – 6 days (Basic document validation and correct entry of information without making any errors) → Offer Letter

Resource Pro is a fast‑growing service‑delivery firm that partners with leading insurers and BPO clients across India. Founded in the early 2010s, the company has built a reputation for leveraging technology and process excellence to deliver end‑to‑end insurance operations. With a workforce of over 2,000 professionals, Resource Pro emphasizes a collaborative culture, continuous learning, and a strong focus on employee well‑being. The firm’s Bangalore office serves as a hub for its Customer Success and Service Operations teams, handling high‑volume insurance processing for multiple clients. The role of Customer Success Associate (SDU) is designed for fresh graduates who are keen to start a career in the insurance domain. As an Associate, you will be the front‑line liaison between the company’s insurance clients and internal processing teams. You will operate client‑specific systems, handle routine insurance tasks, and ensure that documentation meets the stringent quality and timeliness standards expected by clients. The position offers exposure to a variety of insurance products, document‑analysis techniques, and client‑communication protocols, making it an ideal launchpad for a long‑term career in insurance operations or customer success. **Key Responsibilities** 1. Operate client portals and process routine insurance tasks with minimal supervision. 2. Analyze complex insurance documents, apply rule‑based validation, and ensure data accuracy. 3. Communicate with clients via email and phone, providing status updates and troubleshooting issues. 4. Support the onboarding (Proof of Concept) phase for new clients, ensuring smooth transition to production. 5. Maintain adherence to information‑security policies and data‑privacy standards. 6. Collaborate with teammates and supervisors to meet daily volume and quality targets. 7. Draft clear, polite, and well‑structured client communications. 8. Identify process gaps, report issues promptly, and suggest improvement ideas. 9. Participate in shift handovers and maintain accurate logs of activities. 10. Assist in training newer associates and sharing best practices. **Tech Stack & Tools**: The role primarily uses client‑specific insurance processing platforms, MS Office (Excel, Word), email clients, and basic data‑entry tools. Familiarity with document‑management systems and basic SQL queries is a plus. **Growth Path**: High performers can progress to Senior Associate, Team Lead, and eventually to Operations Manager or Client Success Manager within 2‑3 years. The company also offers regular upskilling workshops, certifications in insurance operations, and exposure to cross‑functional projects. **Why Join Resource Pro?**: Competitive salary (2.8‑3.2 LPA) with shift allowances, performance incentives, and comprehensive medical & accidental insurance. The open‑floor office, casual dress code, and music‑friendly environment foster a vibrant workplace. Employees enjoy quarterly team outings, regular recognition programs, and clear promotion cycles, making Resource Pro an attractive choice for ambitious freshers.