International Voice Process Executive (Spot Offer)

The 24 7 ai interview process typically starts with an online assessment that tests basic aptitude and communication. This is followed by a Personal Introduction Round where candidates present themselves confidently. Subsequent rounds include a tool‑assessment to gauge familiarity with call‑center software and an ACM (Assessment Center Module) round that simulates real call scenarios. The overall difficulty is moderate; preparation should focus on clear articulation, problem‑solving speed, and basic technical knowledge.

24 7 ai promotes a data‑driven, collaborative culture where employees are encouraged to experiment and innovate. The company offers structured learning paths, regular feedback cycles, and a balance between performance targets and employee well‑being, especially with its two‑way transportation and flexible shift allowances.

Educational Qualification: Intermediate (10+2) or Diploma (10+3) or any Graduate/PG. No specific branch restriction. Minimum age: 18 years; maximum age: 35 years. Candidates must reside within a 23 km radius of the Hyderabad office. Students currently pursuing regular college education are not eligible. No backlog policy mentioned, but candidates should have a clean academic record. Valid ID proof and educational certificates mandatory.

Round 1: Assessment Round → Round 2: Personal Introduction Round (PIR) → Round 3: Second Level Screening → Round 4: Tool Assessment → Round 5: ACM Round

24 7 ai is a leading global provider of AI‑driven customer experience solutions. Founded in 2009, the company leverages conversational AI, automation and analytics to help brands deliver seamless support across voice, chat and social channels. With over 15,000 employees spread across 30+ countries, 24 7 ai has built a reputation for rapid innovation, a data‑centric culture and a strong focus on employee growth. The Hyderabad campus is a strategic hub for its International Voice Operations, serving customers in the United States and other regions. The International Voice Process Executive will be the front‑line voice of the brand for English‑speaking customers across the US. Working from the office, the candidate will handle inbound and outbound calls, troubleshoot technical and service issues, and ensure a high level of customer satisfaction. The role follows a rotational shift pattern, including night shifts, to align with US business hours. Immediate joiners are preferred as the company aims to fill 75 openings quickly. **Key Responsibilities** 1. Answer and place calls for US customers, adhering to service level agreements. 2. Diagnose and resolve technical, billing, and product‑related queries. 3. Escalate complex issues to senior support or specialized teams. 4. Document interactions accurately in the CRM system. 5. Meet daily, weekly and monthly performance metrics (AHT, CSAT, FCR). 6. Participate in regular training sessions and knowledge‑base updates. 7. Provide feedback on recurring issues to improve processes. 8. Maintain professionalism and empathy throughout all customer interactions. 9. Coordinate with cross‑functional teams (quality, operations, product) for seamless service delivery. 10. Follow security and compliance guidelines for data handling. **Tech Stack & Tools**: The role uses cloud‑based contact‑center platforms (e.g., Genesys, Five9), CRM tools (Salesforce), ticketing systems (Zendesk), and basic MS Office applications. Familiarity with VoIP, call‑recording software and basic troubleshooting of internet‑enabled devices is advantageous. **Growth Path**: High performers can progress to Senior Voice Executive, Team Lead, Operations Supervisor, and eventually to Process Manager or specialized roles in Quality Assurance, Training, or Client Management. The company encourages internal mobility and offers regular up‑skilling programs. **Why Join 24 7 ai?** The organization offers a vibrant, fast‑paced environment where fresh talent can learn from industry experts. Employees benefit from free two‑way transportation, a STW allowance, comprehensive medical coverage, and a clear career ladder. The exposure to international customers and AI‑enabled tools equips candidates with market‑relevant skills, making them valuable assets in the BPO and tech support ecosystem.