Customer Support Executive - Voice Process

Candidates typically face a three‑stage process: an online aptitude test focusing on reasoning, numerical and English skills; a functional telephonic interview where they are evaluated on call handling, empathy, and product knowledge; and finally an HR round that assesses cultural fit and discusses compensation. The difficulty is moderate, and practicing mock calls and aptitude questions greatly improves chances of selection.

Digitide Solutions Limited promotes a collaborative work culture where learning and growth are encouraged. Employees enjoy regular training sessions, clear performance metrics, and a balanced schedule with a rotational week off. The company emphasizes employee well‑being through transport facilities and a supportive management team.

Intermediate (10+2) or any graduate degree; SVAR score of 50 or above; proficiency in English and Hindi (regional language preferred); basic computer knowledge and familiarity with MS Office; no B.Pharmacy students; no active backlogs; freshers or up to 1 year of experience acceptable.

Round 1: Online aptitude test (logical reasoning, numerical ability, English) → Round 2: Telephonic functional interview (customer handling scenarios, communication skills) → Round 3: HR interview (cultural fit, salary expectations)

Digitide Solutions Limited is a fast‑growing Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that partners with leading banks and financial institutions to deliver end‑to‑end customer experience solutions. Headquartered in Hyderabad, the company leverages a mix of technology, analytics and a large multilingual workforce to handle high‑volume voice interactions, chat, and back‑office operations. Over the past few years Digitide has expanded its footprint across Tier‑1 and Tier‑2 cities, earning recognition for its employee‑centric policies, robust training programs, and a culture that encourages continuous learning. The role of Customer Support Executive – Voice Process is positioned at the front line of Digitide’s banking support vertical. As a fresher, you will be part of a structured onboarding program that equips you with product knowledge, call handling etiquette, and sales techniques. You will work from a modern office in the Raheja Mindspace campus, with a 6‑day work week and a rotational week off. The position offers a 2‑way cab facility within a 35 km radius or a transport allowance of INR 2,000 per month, ensuring a comfortable commute. **Key Responsibilities** 1. Answer inbound banking customer calls and provide accurate information on products, services, and transaction status. 2. Identify the root cause of customer issues, troubleshoot, and resolve them within the stipulated SLA. 3. Document every interaction in the CRM system, ensuring data integrity and compliance. 4. Cross‑sell relevant banking products such as credit cards, loans, and digital services based on customer needs. 5. Escalate complex or unresolved queries to the appropriate higher‑level team while maintaining ownership. 6. Meet daily, weekly and monthly performance metrics including AHT, CSAT, and conversion rates. 7. Participate in regular training sessions and knowledge‑sharing forums to stay updated on new product launches. 8. Adhere to call scripts, compliance guidelines, and quality standards. 9. Provide feedback to process improvement teams based on recurring customer pain points. 10. Maintain a courteous, empathetic tone throughout all interactions, reinforcing the brand’s reputation. **Tech Stack & Tools**: The role primarily uses a cloud‑based Customer Relationship Management (CRM) platform, MS Office suite, and basic telephony software. Familiarity with Excel for data entry and reporting is beneficial. While no deep technical expertise is required, a willingness to learn new tools quickly is essential. **Growth Path**: High performers can progress to Senior Customer Support Executive, Team Lead, or Operations Analyst within 12‑18 months. The company also offers opportunities to move into quality assurance, training, or specialized product‑knowledge roles, providing a clear career ladder for ambitious freshers. **Why Join Digitide Solutions Limited?** The organization offers a supportive learning environment, competitive entry‑level salary, and a transparent performance‑based appraisal system. Employees benefit from regular skill‑upgradation workshops, a vibrant campus life, and a culture that values work‑life balance. The combination of a structured onboarding program, exposure to the banking sector, and clear promotion pathways makes Digitide an attractive launchpad for fresh graduates seeking a career in customer service and sales.