Application Support Engineer

ATCI interviews typically start with a timed online aptitude test followed by a technical interview focused on incident‑management scenarios, ticketing tools, and basic scripting. The final HR round assesses cultural fit, communication skills and career aspirations. The overall difficulty is moderate; thorough preparation on service‑desk concepts and clear articulation of problem‑solving approaches greatly improve chances.

Round 1: Online Assessment (aptitude + logical reasoning) → Round 2: Technical Interview (scenario‑based questions on incident management, tools, and problem‑solving) → Round 3: HR Interview (fitment, motivations, and behavioural questions)

ATCI promotes a learning‑first culture where employees are encouraged to upskill through internal academies and mentorship programs. The company offers a balanced work‑life environment with flexible timings and occasional remote work, while still fostering strong team collaboration through regular hackathons and knowledge‑sharing sessions.

Minimum 15 years of full‑time education (graduation). Eligible degrees: B.Tech/B.E, B.Sc, B.Com, BCA or any other 3‑year/4‑year undergraduate program. Preferred streams: Computer Science, Information Technology, Electronics, or related engineering disciplines. Minimum aggregate of 60% (or CGPA 6.0/10) in the qualifying degree. No active backlogs at the time of joining. Open to candidates from the 2025, 2026 or 2027 graduating batches. Indian citizenship or valid work authorization for India.

Accenture, operating under the brand ATCI for its Indian hiring, is a global professional services company that delivers strategy, consulting, digital, technology and operations services. With a presence in over 120 countries, Accenture helps clients transform their businesses through innovative solutions, cloud migration, and intelligent automation. The firm is known for its strong emphasis on continuous learning, diversity and inclusion, and a culture that encourages employees to "think differently" and bring forward‑looking ideas to solve complex problems. In India, Accenture has built a robust ecosystem of delivery centres, research labs and innovation hubs that cater to a wide range of industries such as banking, telecom, healthcare, and retail. The Bengaluru office, one of its largest technology hubs, offers a vibrant environment where fresh talent works alongside seasoned professionals on high‑impact projects for Fortune‑500 clients. The company invests heavily in up‑skilling its workforce through platforms like Accenture Academy, providing certifications in cloud, AI, and emerging technologies. **Role Summary** The Application Support Engineer will act as a software detective, delivering end‑to‑end support for critical business applications. The role involves monitoring, troubleshooting, and resolving incidents, ensuring that services remain available and performant. The engineer will collaborate with cross‑functional teams, contribute to knowledge bases, and continuously improve support processes. This position is ideal for recent graduates who are eager to start a career in IT service management and gain exposure to enterprise‑grade tools and methodologies. **Key Responsibilities** 1. Monitor application health using dashboards and proactively identify potential issues. 2. Log, prioritize, and resolve incidents in accordance with SLA targets. 3. Perform root‑cause analysis and create detailed incident reports. 4. Collaborate with development, infrastructure, and business teams to implement fixes and work‑arounds. 5. Manage service requests, including user access provisioning and configuration changes. 6. Participate in problem‑solving discussions and contribute to continuous‑improvement initiatives. 7. Maintain and update knowledge articles in the service‑management repository. 8. Provide voice support for end‑users, guiding them through troubleshooting steps. 9. Ensure compliance with change‑management and incident‑management processes. 10. Assist in periodic service reviews and suggest enhancements to improve user experience. **Tech Stack & Tools** The role typically works with ServiceNow or BMC Remedy for ticketing, Microsoft Teams/Zoom for voice support, and monitoring tools such as Splunk, Dynatrace, or New Relic. Familiarity with SQL, basic scripting (PowerShell/Bash) and understanding of cloud platforms (AWS, Azure) is advantageous. **Growth Path** Starting as an Application Support Engineer, high performers can progress to Senior Analyst, Team Lead, and eventually to Service Delivery Manager or Solution Architect roles. Accenture’s internal mobility program allows engineers to transition into cloud, cybersecurity, or data‑analytics tracks, supported by mentorship and certification sponsorship. **Why Join ATCI (Accenture)** - Exposure to global clients and cutting‑edge technologies from day one. - Structured learning pathways, certifications, and a strong mentorship culture. - Competitive compensation, performance‑linked bonuses, and comprehensive employee benefits. - A collaborative, inclusive workplace that values diversity of thought and encourages innovation. - Clear career progression with opportunities to work across industries and geographies.