Support Engineer 1

TCS interviews typically start with a timed online aptitude test covering quantitative, logical, and verbal sections, followed by a technical interview that probes basic programming, data structures, and product knowledge. The final HR round assesses cultural fit, communication skills, and motivation. Candidates should practice problem‑solving speed, review Oracle fundamentals, and be ready to discuss teamwork experiences.

TCS promotes a collaborative environment with strong mentorship and continuous learning opportunities. Employees enjoy a balanced work‑life schedule, flexible work arrangements, and clear pathways for career growth across global projects.

Graduates (B.Tech/B.E., B.Sc., B.Com, or equivalent) from any discipline with a minimum of 60% aggregate (55% for SC/ST/PwD). No active backlogs at the time of joining. Freshers from the 2025 or 2026 batch are preferred, but candidates from earlier batches may also apply. Must have proficiency in English (reading, writing, speaking).

Round 1: Online Aptitude Test → Round 2: Technical Interview → Round 3: HR Interview

Tata Consultancy Services (TCS) is one of India’s largest IT services and consulting firms, serving global clients across multiple industries such as banking, healthcare, retail, and manufacturing. With a workforce of over 600,000 professionals, TCS combines deep domain expertise with cutting‑edge technologies like AI, cloud, and analytics to drive digital transformation for its customers. The company’s culture emphasizes continuous learning, diversity, and a strong commitment to social responsibility, making it a preferred employer for fresh talent. In the role of Support Engineer 1, you will be the first line of technical assistance for Oracle‑based products used by enterprise customers. You will interact with clients via phone, email, or chat, understand their issues, and apply troubleshooting techniques to resolve simple to moderately complex problems. The position offers a structured learning path, exposure to Oracle’s cloud ecosystem, and the chance to collaborate with senior engineers and product teams. You will also contribute to knowledge‑base creation, helping to improve the overall support experience. Key responsibilities include: 1. Acting as the primary point of contact for customer inquiries and building rapport through professional communication. 2. Diagnosing and resolving basic technical issues related to assigned Oracle products, following standard operating procedures. 3. Documenting each service request accurately and updating knowledge‑base articles or troubleshooting guides. 4. Coordinating with senior peers to report bugs, design flaws, or reliability concerns and assist in their resolution. 5. Leveraging automation tools and AI‑assisted diagnostics to identify root causes of recurring problems. 6. Monitoring personal performance metrics and ensuring service level agreements are met. 7. Assisting internal teams with technical queries and sharing insights from customer interactions. 8. Participating in regular training sessions to deepen product knowledge and improve problem‑solving skills. 9. Providing translation support for technical and non‑technical queries when required. 10. Contributing ideas for process improvements, workflow automation, and best‑practice documentation. The technical stack primarily involves Oracle Cloud Infrastructure, Oracle Database, Linux/Windows operating systems, basic scripting (Shell/Python), and SQL. Over time, you can progress to Support Engineer 2, Senior Engineer, Team Lead, and eventually managerial roles, with opportunities to specialize in cloud architecture, security, or automation. Why join TCS? The company offers a robust onboarding program, mentorship from seasoned professionals, and a clear career ladder. Working on Oracle products gives you exposure to enterprise‑grade technologies that are in high demand globally. Additionally, TCS’s emphasis on work‑life balance, flexible policies, and a supportive learning environment makes it an ideal launchpad for a long‑term technology career.