Digital Workplace Practice (Service Desk) Role

Round 1: Online assessment → Round 2: Technical interview → Round 3: HR interview (based on company knowledge)

Cognizant has a collaborative and innovative work culture, with a strong focus on employee development and growth opportunities. The company offers a range of benefits and support to its employees, including no service bonds, higher education sponsorship, and timely rewards and recognition for top performers.

The interview process for Cognizant typically involves three rounds: an online assessment, a technical interview, and an HR interview. The technical interview may involve a series of technical questions and challenges, while the HR interview may involve behavioral questions and a discussion about your career goals and aspirations. It's essential to be well-prepared for the interview, with a strong understanding of the company's products and services, and a clear explanation of your skills and experience.

Students graduating in 2025 or 2026 from any 3-year UG degree (Bcom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply. Students should possess consistent academic record with minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed). At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.

Cognizant is a leading IT services company that helps clients navigate the digital economy. With a global presence and a diverse range of services, Cognizant is a great place to start your career. The company has a strong focus on innovation, collaboration, and employee development, making it an attractive choice for fresh graduates. The Digital Workplace Practice (Service Desk) Role at Cognizant is a great opportunity for students who are interested in IT support and customer service. As a Service Desk professional, you will be responsible for providing technical support to clients, troubleshooting and resolving IT issues, and ensuring the smooth functioning of their computer systems and IT services. Key responsibilities of this role include: - Serving as the first point of contact in the Service Desk for end-users reporting IT issues - Logging, tracking, and resolving Service Desk tickets accurately and within defined SLAs - Troubleshooting hardware and software issues to minimize downtime and disruption - Collaborating with internal IT teams to escalate and resolve complex scenarios - Building and maintaining knowledge base articles to enable faster resolutions - Client-focused mindset with the ability to support users across diverse cultures - Strong verbal and written communication skills suited to a Service Desk environment - Sound technical knowledge and willingness to work in shifts from the office Cognizant offers a range of benefits and support to its employees, including no service bonds, higher education sponsorship, night shift allowance, safe and comfortable cab facilities, and timely rewards and recognition for top performers. To be eligible for this role, you should be a student graduating in 2025 or 2026 from any 3-year UG degree, with a consistent academic record and a minimum of 50% in X, XII, Diploma, and UG. You should also be willing to work in shifts from the office and have a flexible attitude towards work. The salary for this role will be detailed upon advancement in the hiring process. If you are interested in a challenging and rewarding career in IT support, apply for this role today! Tech stack: The company uses a range of technologies, including IT service management software, hardware and software troubleshooting tools, and collaboration platforms. Growth path: With Cognizant, you can expect a clear career progression path, with opportunities to move into leadership roles, specialize in a particular area, or take on new challenges. Why join Cognizant: Cognizant is a great place to start your career because of its strong focus on innovation, collaboration, and employee development. The company offers a range of benefits and support to its employees, including no service bonds, higher education sponsorship, and timely rewards and recognition for top performers. With a global presence and a diverse range of services, Cognizant is a great place to learn and grow as a professional.