Software Engineer

ServiceNow’s interview process typically starts with a timed online coding test that evaluates problem‑solving speed and accuracy. Successful candidates move to a technical interview that blends deep‑dive coding questions, system design, and AI/ML concepts, followed by a managerial round focusing on leadership, project experience, and cultural fit. The final HR round discusses compensation, work policies, and candidate expectations. Preparation should include strong fundamentals in Java/Python, cloud services, and prompt engineering.

ServiceNow promotes a flexible, trust‑based work environment where engineers can choose remote or hybrid setups. The company emphasizes continuous learning, offering internal training, certifications, and mentorship, while maintaining a healthy work‑life balance through reasonable project timelines and supportive leadership.

Bachelor's degree in Computer Science, Information Technology, Electronics & Communication, or a related engineering discipline. Minimum 60% aggregate (or CGPA 6.5/10). No active backlogs at the time of joining. Open to candidates from the 2025, 2026, or 2027 graduating batches, though the role primarily targets candidates with 3‑5 years of relevant experience.

Round 1: Online coding assessment → Round 2: Technical interview (coding + system design) → Round 3: Managerial interview (leadership & AI concepts) → Round 4: HR interview

ServiceNow, founded by Fred Luddy, began as a simple automation tool that turned tedious manual work into effortless processes. Over the years, the company has grown into a global leader in digital workflow and AI‑driven enterprise solutions, serving more than 85% of the Fortune 500. Its AI platform integrates any large language model, data source, and workflow, enabling businesses to reinvent how they operate. With a strong focus on innovation, ServiceNow has built an AI‑native culture where engineers, data scientists, and product teams collaborate to deliver intelligent, scalable solutions that power everything from IT service management to customer experience. The Hyderabad office is a hub for cutting‑edge product development, where teams work on next‑generation AI services that run on leading cloud providers such as Google Cloud, AWS, and Azure. Employees enjoy a flexible work environment, access to world‑class learning resources, and a clear career progression path that rewards technical depth and leadership. ServiceNow’s commitment to diversity, inclusion, and continuous learning makes it an attractive destination for ambitious engineers looking to shape the future of enterprise AI. **Role Summary** As a Software Engineer, you will lead a small team of software and AI engineers to design, develop, and ship AI‑native products. You will own the end‑to‑end lifecycle of code, from architecture and implementation to testing, deployment, and post‑release monitoring. The role blends hands‑on development with mentorship, requiring strong Java, Python, and JavaScript skills, as well as experience with prompt engineering, LLM orchestration, and cloud‑native services. **Key Responsibilities** 1. Manage daily tasks of individual contributors and ensure timely delivery of features. 2. Mentor software and AI engineers, conducting detailed code and prompt reviews. 3. Set quarterly goals, track performance, and provide constructive feedback. 4. Lead design and implementation of AI‑driven microservices, including model selection, prompt/agent design, and retrieval architecture. 5. Build and maintain evaluation harnesses for accuracy, regression, and hallucination checks. 6. Ensure secure coding practices with AI‑specific safeguards such as prompt‑injection defense and PII handling. 7. Collaborate with product, domain, and engineering teams to translate requirements into scalable solutions. 8. Participate in root‑cause analysis for customer‑reported issues, especially those involving model behavior. 9. Stay updated on emerging AI models, frameworks, and cloud services, and propose their adoption. 10. Contribute to recruitment, onboarding, and training activities for the AI engineering team. **Tech Stack** Java (Spring Boot), Python, JavaScript/Node.js, RESTful & streaming APIs, Kubernetes, Docker, Cloud services (AWS Bedrock, SageMaker, Azure OpenAI, Google Vertex AI), LangChain/LlamaIndex, Pinecone/Weaviate/pgvector, CI/CD pipelines, Test‑Driven Development, Agile/Scrum. **Growth Path** Engineers can progress to Senior Engineer, Lead Engineer, and eventually to Engineering Manager or Principal Architect, with opportunities to lead larger AI product groups or move into product management. **Why Join ServiceNow** - Work on industry‑leading AI platforms that impact Fortune 500 companies. - Access to continuous learning programs, certifications, and mentorship from seasoned AI experts. - Competitive compensation, flexible work arrangements, and a culture that values innovation and work‑life balance. - Clear career ladders and the chance to shape the next generation of AI‑native enterprise software.