New Campus Associates

The typical Sutherland interview experience involves a combination of technical and HR interviews. The technical interview assesses your problem-solving skills, while the HR interview evaluates your communication and teamwork skills. Be prepared to answer common customer service interview questions and provide examples of your past experiences.

Sutherland offers a dynamic and supportive work environment that encourages growth and development. With a focus on innovation and customer satisfaction, we provide opportunities for our employees to learn and grow with the company.

Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026 Passout can apply

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. We call it One Sutherland. As a New Campus Associate at Sutherland, you will be responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. You will make sure all of customers questions have been answered in a timely manner and attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for: - Resolving requests/inquiries made by customers via email, chat or Social - Achieving contact center statistics and SLAs (contractual metrics) - Adhering to non-disclosure agreement & data security policies - Completing upskilling & e-courses mandated by each program - Attending coaching sessions & ensure feedback is implemented - 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Sutherland offers a dynamic and supportive work environment that encourages growth and development. With a focus on innovation and customer satisfaction, we provide opportunities for our employees to learn and grow with the company. Our work culture is built on the principles of trust, value, and teamwork, making it an ideal place for individuals who are passionate about delivering exceptional customer experiences. Why join Sutherland? - Opportunity to work with a leading digital transformation company - Chance to develop skills in customer service, communication, and problem-solving - Collaborative and supportive work environment - Opportunities for growth and development - Competitive salary and benefits package If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the New Campus Associate position at Sutherland.